Maintain software

Software Maintenance Contract (Pro-Customer)

This is a sample agreement for software maintenance services from the perspective of the customer, highlighting provisions that may be desirable from the customer's point of view.

What to watch out for

  • The agreement should clearly define the scope of the maintenance services to be provided.
  • The agreement should specify the duration of the maintenance period.
  • The agreement should identify the customer's contact person for maintenance matters.
  • The agreement should set out the supplier's obligations in terms of response times, service levels, and availability of support staff.
  • The agreement should provide for regular review and feedback mechanisms.
  • The agreement should allow the customer to terminate the agreement in certain circumstances.
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    Software Service Level Agreement

    This document is a Service Level Agreement for maintenance and support of specified software. If the supplier does not meet the performance standards set in the service levels, the customer is entitled to service credits. The document is presented in the form of a schedule, but can be readily adapted to comprise a free-standing agreement if needed.

    What to watch out for

  • Make sure that the service levels specified in the agreement are realistic and achievable.
  • Make sure that the agreement clearly sets out the consequences if the service levels are not met.
  • Make sure that the agreement is in a form that can be readily understood and implemented.
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    Software Maintenance Contract (Pro-Supplier)

    This is a sample agreement for software maintenance services from the perspective of the supplier, with clauses that may be favorable to the supplier included.

    What to watch out for

  • Provisions which may be desirable from the supplier's point of view
  • The provision of maintenance services by the supplier
  • The relevant software
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    Relevant Contract Types

    🧰 Software maintenance agreement

    A software maintenance agreement is a contract between a software vendor and a customer that sets forth the terms and conditions of the vendor's provision of maintenance and support services to the customer. The agreement covers the scope of services to be provided, the schedule of services, the terms of payment, and other important details.

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    Legal firms who may be able to help

    Find legal help for

    Maintain software

    . If we don't have a template for you to use yet, we will refer you to legal help instead.

    Note: Although we list lawyers who may be able to help, this does not indicate that the listed law firms have an affiliation or partnership with Genie AI.

    Stephens Scown

    Stephens Scown

    Corporate law firm

    01872 265100

    Administration

    Data Protection

    Financial services

    IP

    Investment

    PDA Law | Solicitors in Chester

    PDA Law | Solicitors in Chester

    Corporate law firm

    01244 665399

    Administration

    Data Protection

    Financial services

    IP

    Investment

    Borlase & Co

    Borlase & Co

    Corporate law firm

    01326 574988

    Administration

    Data Protection

    Financial services

    IP

    Investment

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