Performance Appraisal In Hospitality Industry Template for Philippines

1. Peer Review: Additional feedback from colleagues and team members, recommended for supervisory positions

2. Guest Feedback Summary: Compilation of guest reviews and ratings, particularly relevant for customer-facing roles

3. Language Proficiency Assessment: Evaluation of language skills for positions requiring multiple language capabilities

4. Revenue/Sales Performance: Financial metrics for roles with sales responsibilities or revenue targets

5. Safety and Compliance Review: Assessment of adherence to safety protocols and industry regulations, crucial for operational roles

6. Leadership Assessment: Evaluation of management capabilities for supervisory positions

7. Cross-training Progress: Assessment of multi-skill development across different departments

1. Schedule A: Rating Scale Guide: Detailed explanation of the rating system and scoring criteria

2. Schedule B: Role-Specific KPIs: Detailed metrics and standards for specific positions (e.g., Front Desk, Housekeeping, F&B)

3. Schedule C: Competency Framework: Detailed breakdown of required competencies and their assessment criteria

4. Schedule D: Training Matrix: List of required and recommended training programs based on role and level

5. Appendix 1: Performance Improvement Plan Template: Structured format for documenting improvement needs and action steps

6. Appendix 2: Guest Satisfaction Metrics: Standard metrics and calculation methods for guest satisfaction scores

7. Appendix 3: Departmental Standards: Specific performance standards and SOPs for each department