A Complaint Letter About Product Quality is a crucial document used when a consumer needs to formally address quality issues with products purchased in the UAE market. This document type is particularly important given the UAE's strong consumer protection framework under Federal Law No. 15 of 2020 and related regulations. The letter serves as an official record of the complaint and often forms the first step in the formal dispute resolution process. It should detail the product issues, include relevant purchase information, specify the desired resolution, and maintain a professional tone while asserting consumer rights. This document is especially relevant in the UAE's dynamic retail environment, where consumer protection authorities actively enforce quality standards and consumer rights.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Date and Reference: Current date and any relevant reference numbers (order number, invoice number, etc.)

4. Subject Line: Clear indication that this is a complaint about product quality

5. Product Details: Specific information about the product including model number, serial number, date of purchase

6. Problem Description: Detailed explanation of the quality issue, when it was discovered, and its impact

7. Previous Actions Taken: Description of any attempts already made to resolve the issue

8. Requested Resolution: Clear statement of what remedy is being sought (replacement, refund, repair, etc.)

9. Closing: Professional closing with expected timeframe for response and contact details