The Purchase Complaint Letter is a crucial document in the UAE's consumer protection framework, designed to formally address issues arising from product or service purchases. This document is typically used when informal resolution attempts have failed and a formal written complaint is necessary. It must be drafted in accordance with UAE Federal Law No. 15 of 2020 and its Executive Regulations, which provide comprehensive consumer protection guidelines. The letter serves multiple purposes: documenting the complaint, establishing a formal communication record, and potentially serving as evidence in consumer protection proceedings. It's particularly important in the UAE market where consumer rights are strongly protected and formal documentation is highly valued in dispute resolution processes.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Sender's Details: Full name, address, and contact information of the complainant
2. Recipient's Details: Company name, address, and department/person responsible for handling complaints
3. Date and Reference Number: Date of the letter and any relevant reference numbers (order number, invoice number, etc.)
4. Subject Line: Clear indication that this is a complaint letter regarding a specific purchase
5. Purchase Details: Information about the product/service purchased, including date, location, and cost
6. Complaint Description: Clear and factual description of the issue or defect
7. Previous Communication: Summary of any previous attempts to resolve the issue
8. Requested Resolution: Clear statement of the desired outcome (refund, replacement, repair, etc.)
9. Closing Statement: Professional closing with timeline for expected response
1. Legal Rights Reference: Reference to specific consumer protection laws when dealing with serious violations
2. Health and Safety Concerns: Include when the product poses potential health or safety risks
3. Warranty Information: Include when the complaint involves warranty claims
4. Third Party Testing Results: Include when independent testing or expert opinion has been obtained
5. Financial Impact Statement: Include when there are consequential losses or additional expenses
1. Purchase Evidence: Copies of receipts, invoices, or proof of payment
2. Product Documentation: Product specifications, warranty cards, user manuals if relevant
3. Defect Evidence: Photographs or videos documenting the issue
4. Communication Records: Copies of previous emails, chat logs, or correspondence regarding the issue
5. Expert Reports: Any technical reports or third-party assessments if applicable
Relevant legal definitions
Complainant
Supplier
Purchase Date
Product
Purchase Price
Defect
Purchase Receipt
Warranty
Purchase Location
Transaction Number
Consumer Protection Department
Department of Economic Development
Resolution Request
Response Period
Compensation
Purchase Agreement
Product Description
Delivery Date
Manufacturing Defect
Quality Standard
Supplier
Purchase Date
Product
Purchase Price
Defect
Purchase Receipt
Warranty
Purchase Location
Transaction Number
Consumer Protection Department
Department of Economic Development
Resolution Request
Response Period
Compensation
Purchase Agreement
Product Description
Delivery Date
Manufacturing Defect
Quality Standard
Clauses
Identification
Purchase Details
Product Specification
Defect Description
Consumer Rights
Prior Communication
Resolution Request
Time Compliance
Evidence Reference
Legal Compliance
Warranty Claims
Quality Standards
Documentation
Response Timeline
Compensation Request
Health and Safety
Product Return
Refund Terms
Legal Remedies
Contact Information
Purchase Details
Product Specification
Defect Description
Consumer Rights
Prior Communication
Resolution Request
Time Compliance
Evidence Reference
Legal Compliance
Warranty Claims
Quality Standards
Documentation
Response Timeline
Compensation Request
Health and Safety
Product Return
Refund Terms
Legal Remedies
Contact Information
Relevant Industries
Retail
E-commerce
Consumer Electronics
Automotive
Home Appliances
Fashion and Luxury Goods
Food and Beverage
Furniture and Home Goods
Telecommunications
Travel and Tourism
Relevant Teams
Customer Service
Legal
Quality Assurance
Consumer Relations
After-Sales Support
Retail Operations
Compliance
Customer Experience
Product Management
Dispute Resolution
Relevant Roles
Customer Service Manager
Consumer Rights Officer
Retail Operations Manager
Quality Assurance Manager
Customer Experience Director
Legal Compliance Officer
Consumer Protection Specialist
Complaints Handler
Customer Relations Executive
Store Manager
After-Sales Service Manager
Product Manager
Operations Director
Find the exact document you need
Job Cheating Complaint Letter
A formal complaint letter used in the UAE to report and address academic cheating incidents, aligned with UAE Federal Law No. 3 of 2021 and institutional policies.
find out more
Illegal Parking Complaint Letter
A formal complaint letter addressing illegal parking violations under UAE law, including incident details and requested remedial actions.
find out more
Formal Response To Complaint Letter
A legally-compliant formal document used in the UAE to respond to customer or business complaints, adhering to UAE Federal Consumer Protection Law and business communication standards.
find out more
Formal Letter On Water Shortage
A UAE-compliant formal letter addressing water shortage situations, outlining impacts and required actions under local water management regulations.
find out more
Delay Complaint Letter
A formal UAE-compliant letter documenting contractual delays and seeking remedies under UAE Federal Laws.
find out more
Credit Card Fraud Complaint Letter To Police Station
A formal UAE police complaint letter reporting credit card fraud, initiating criminal investigation and establishing official record of unauthorized transactions.
find out more
Courier Not Delivered Complaint Letter
A formal complaint letter to a courier service provider in the UAE regarding an undelivered package, compliant with UAE postal and consumer protection laws.
find out more
Complaint Letter To Store Manager
A formal customer complaint letter to a store manager in the UAE, structured according to local consumer protection laws and business communication standards.
find out more
Complaint Letter To Shipping Company
A formal complaint letter to shipping companies operating in the UAE, governed by UAE Maritime and Commercial Laws, documenting shipping-related grievances and requesting resolution.
find out more
Complaint Letter To Police For Not Returning Money
A formal UAE police complaint letter for reporting and seeking recovery of unreturned money, structured according to UAE legal requirements.
find out more
Complaint Letter To Police For Money Cheating
A formal police complaint letter under UAE jurisdiction for reporting financial fraud or money cheating incidents, requesting official investigation and legal action.
find out more
Complaint Letter To Landlord About Tenant
A formal UAE-compliant letter from property management to landlord reporting tenant violations and requesting specific remedial actions.
find out more
Complaint Letter To Estate Agent
UAE-compliant template for formal complaints against estate agents, aligned with RERA guidelines and UAE real estate regulations.
find out more
Complaint Letter To Boss About Coworker
A formal complaint letter about coworker misconduct or conflicts, aligned with UAE labor laws and professional standards, for management review and action.
find out more
Complaint Letter Regarding Excess Billing
UAE-compliant formal complaint letter template for addressing excess billing issues, aligned with local consumer protection laws.
find out more
Complaint Letter In Business Communication
A formal business complaint letter under UAE jurisdiction addressing commercial grievances and seeking specific resolution, compliant with UAE Federal Laws and business communication standards.
find out more
Complaint Letter For Water Leakage
A formal complaint letter for reporting water leakage issues in UAE properties, aligned with local property laws and regulations.
find out more
Complaint Letter For Travel Agency
A UAE-compliant formal complaint letter template for addressing travel agency service issues, aligned with local consumer protection laws.
find out more
Complaint Letter For Stolen Items
A formal UAE-compliant letter for reporting stolen items to authorities and initiating investigation or insurance claims.
find out more
Complaint Letter For Staff
A UAE-compliant formal complaint letter template for employees to document and report workplace grievances, aligned with UAE Labor Law requirements.
find out more
Complaint Letter For Sim Card Not Working
A formal complaint letter regarding SIM card malfunction in the UAE, aligned with local telecommunications regulations and consumer protection laws.
find out more
Complaint Letter For Salary Increment
A formal salary increment request letter compliant with UAE labor laws, presenting a structured case for wage increase with supporting justification.
find out more
Complaint Letter For Online Shopping
A formal complaint letter for online shopping issues in the UAE, aligned with local consumer protection laws and e-commerce regulations.
find out more
Complaint Letter For Not Receiving Credit Card
A formal complaint letter under UAE banking regulations addressing the non-receipt of an approved credit card, requesting resolution from the issuing bank.
find out more
Complaint Letter For Money Cheating
A formal complaint letter under UAE law addressing financial fraud or cheating, structured to meet UAE legal requirements and facilitate potential legal action.
find out more
Complaint Letter For Late Delivery Of Courier
UAE-compliant formal complaint letter template for addressing delayed courier deliveries, aligned with local consumer protection laws and postal regulations.
find out more
Complaint Letter For Food Quality In Canteen
A formal complaint letter addressing canteen food quality issues under UAE food safety and consumer protection laws.
find out more
Work Complaint Letter
A formal template for workplace complaints in the UAE, structured according to UAE Federal Labor Law requirements and dispute resolution procedures.
find out more
Sewage Blockage Complaint Letter
A UAE-compliant formal letter for reporting sewage blockage issues to relevant authorities and requesting remedial action.
find out more
Purchase Complaint Letter
A formal complaint document used in the UAE to address product or service issues under UAE Federal Law No. 15 of 2020, detailing purchase problems and requested solutions.
find out more
Overcharged Electricity Bill Complaint Letter
A formal complaint letter used in the UAE to dispute and seek correction of an incorrectly high electricity bill, following local utility regulations and consumer protection laws.
find out more
Online Transaction Failed Complaint Letter
UAE-compliant formal complaint letter template for failed online transactions, aligned with local e-commerce and consumer protection laws.
find out more
Noise Complaint
UAE-compliant template for formal noise complaints, aligned with federal and emirate-level noise control regulations.
find out more
Noise Complaint Response Letter
A UAE legal template for responding to noise complaints, ensuring compliance with local environmental and noise regulations.
find out more
Money Fraud Complaint Letter To Police
A formal complaint letter to UAE Police reporting money fraud incidents, requesting official investigation under UAE law.
find out more
Letter Of Complaint For Missing Goods
A formal complaint letter under UAE law addressing missing or undelivered goods, outlining the issue and requesting specific remedies.
find out more
Letter Of Complaint For Delay In Delivery Of Books
A formal complaint letter under UAE law addressing delayed book delivery, seeking resolution under local consumer protection regulations.
find out more
Hostile Work Environment Letter
UAE-compliant template for formally reporting hostile work environment situations, aligned with Federal Labor Law requirements.
find out more
Grievance Letter Against Supervisor
A formal complaint letter against a supervisor under UAE labor law, detailing workplace issues and seeking appropriate resolution within the organization's structure.
find out more
Fraud Case Complaint Letter
A formal legal document used in the UAE to report and initiate proceedings for fraud cases, complying with UAE Federal Laws and regulatory requirements.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)