The Complaint Letter For Non Delivery Of Goods is a crucial document in the United Arab Emirates business environment, used when purchased goods have not been delivered as per the agreed terms. This document is typically employed after initial communication attempts have failed but before initiating formal legal proceedings. It must be drafted in accordance with UAE Federal Law No. 18 of 1993 (Commercial Transactions Law) and related regulations, providing a clear record of the breach and formal demand for remedy. The letter serves multiple purposes: documenting the complaint, demanding specific action, setting deadlines for response, and establishing a paper trail for potential legal proceedings. It's particularly important in the UAE context where formal written communications carry significant weight in commercial disputes.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Full name, address, and contact information of the supplier/vendor

3. Date: Date of writing the complaint letter

4. Reference Numbers: Order number, invoice number, and any other relevant reference numbers

5. Subject Line: Clear indication that this is a formal complaint regarding non-delivery of goods

6. Order Details: Specific details about the ordered goods, including quantity, description, and agreed price

7. Timeline of Events: Chronological description of the order, payment, and failed delivery attempts

8. Legal Basis: Reference to relevant UAE laws and contractual obligations

9. Demand Statement: Clear statement of the required remedy (delivery of goods or refund)

10. Deadline for Response: Specific timeframe for the recipient to respond or rectify the situation

11. Closing Statement: Professional closing including potential legal actions if matter remains unresolved