Get in touch
Help, sales, or just a quick question - we're here.
Whether you're drafting your first NDA or scaling Genie across a 1,000-person commercial team, real humans on our side are ready to help. Pick the lane that fits.
Customer support
Stuck on a draft, review, or workflow?
Our support team replies within one working day on weekdays. Reach us at help@genieai.co. If you're an Enterprise customer, your account manager is also paged on every ticket.
Or write to help@genieai.co
Talk to sales
Want to roll out GenieAI to a team?
Book a 30-minute walkthrough with our team. We'll show GenieAI applied to your contracts, your playbook, and your jurisdictions.
Press & media
Working on a story about Genie?
For interviews, product photography, founder bios, or fact-checking on the legal AI market, write to the press team at press@genieai.co.
Or write to press@genieai.co
Where do I go for…
Quick routing for the most common questions
| If you need to… | Go to |
|---|---|
| I have a billing or invoice question | Customer support |
| I think I've hit a bug or the AI is misbehaving | Customer support |
| I need to cancel or change my plan | Customer support |
| I want to enable Single Sign-On / SOC 2 reporting | Customer support |
| I want to roll out GenieAI to my whole team | Sales |
| I want to compare pricing tiers | Pricing page |
| I'm a journalist or analyst writing about Genie | Press |
| I want to partner with Genie | Partnerships |
| I want to refer customers and earn | Affiliate program |
Frequently asked
Answers to the questions support teams hear most
Billing, security, SSO, data deletion, refunds, migrations, jurisdictions, the affiliate program - every common ask, in one place.
How quickly does GenieAI respond to support requests?
Our support team aims to reply within one working day on weekdays. Enterprise customers also have their account manager paged on every ticket - first response is typically a matter of hours, not days. Email help@genieai.co any time and you'll get an automated acknowledgement immediately.
Is there a phone number or live chat?
Support is handled by email at help@genieai.co so we keep a written record of every conversation (useful if you ever need to reference an answer later). Sales teams running active rollouts get a direct line via their account manager - book a demo to get matched with one.
How do I cancel or change my subscription?
You can change plans yourself from inside the app (Settings → Billing). To cancel completely, email help@genieai.co and we'll process it the same working day. There are no cancellation fees.
How do I get an invoice or update my billing details?
Invoices live under Settings → Billing inside the app. If you need an invoice issued to a specific entity, VAT/GST number adjustment, or a back-dated copy, email help@genieai.co with the change you need.
I think I've hit a bug or the AI is misbehaving. What do I do?
Email help@genieai.co with the document or workflow you were running, and (if you can) share the affected document via the in-app share menu. Our team can replay actions on enterprise contracts and debug AI behaviour. If something looks like a security issue, please flag that explicitly so we can route it through our responsible disclosure process.
Where can I find the Help Centre or product documentation?
In-app help lives at app.genieai.co via the question-mark icon in the bottom corner of every page. For higher-level guides on how Genie's agents work, see the blog.
How do I request a new feature or vote on the roadmap?
Email help@genieai.co with the feature you'd like to see and the workflow it would unblock. Every request is logged and reviewed weekly by the product team. Enterprise customers can also raise feature requests directly through their account manager.
Is GenieAI SOC 2 / ISO 27001 / GDPR-compliant?
Yes. We hold SOC 2 Type II and ISO 27001 certifications, and we're a GDPR data controller for our users and processor for your contracts. The full security report, sub-processor list, and DPA are at /security. To request signed copies (or an InfoSec questionnaire), email help@genieai.co.
Can I have my data deleted (right to be forgotten)?
Absolutely. Email help@genieai.co with your account email and we'll permanently delete your account, contracts, and any derivative data within 30 days, in line with our privacy notice.
How do I enable Single Sign-On (SSO)?
SSO (SAML 2.0 + Google Workspace) is included on Enterprise. Once you're on the right plan, your account manager will provision SSO for your domain - typically a same-day setup. Book a demo if you want to scope an SSO rollout.
Does GenieAI work in jurisdictions outside the UK and US?
Yes - Genie supports 150+ jurisdictions out of the box, with localised templates and AI assistance in every major market. Pick the locale that fits when you sign up, or change it later in Settings.
Can I migrate my existing contracts from another tool?
Yes. Drag-and-drop import works for most file formats (DOCX, PDF, plain text). For bulk migrations from another contract management system, your account manager can run a one-time import; email help@genieai.co to scope it.
How do I refer customers and earn commission?
We pay commission on every paid subscription you refer. Sign up via the affiliate program page - you'll get a unique referral link to share, with payments tracked through FirstPromoter.
How do I contact GenieAI for a story, interview, or analyst briefing?
Email press@genieai.co. The press team handles interviews, founder bios, product photography, and fact-checking on the legal AI market. Response time is typically within 48 hours on weekdays.
Where can I see GenieAI's pricing and plans?
All plans, including Free, Pro, and Enterprise, are listed at /pricing. For a custom quote - volume discounts, multi-year terms, or bespoke integrations - book a call with sales via /book-a-demo.