Hardware Maintenance Agreement Template for Indonesia

1. Insurance: Required when specific insurance coverage needs to be maintained by either party

2. Intellectual Property: Include when maintenance involves software or proprietary systems

3. Data Protection: Required when maintenance activities involve access to personal or sensitive data

4. Emergency Services: Include when 24/7 emergency support services are part of the agreement

5. Training: Include when customer staff training is part of the maintenance service

6. Spare Parts Management: Required when the agreement includes provision and storage of spare parts

7. Third-Party Vendors: Include when subcontractors or third-party service providers are involved

8. Equipment Upgrades: Include when the agreement covers hardware upgrades or replacements

1. Schedule A - Equipment List: Detailed list of hardware covered under the maintenance agreement

2. Schedule B - Service Level Agreement: Detailed metrics and standards for service performance

3. Schedule C - Fee Schedule: Detailed breakdown of maintenance fees and payment terms

4. Schedule D - Maintenance Procedures: Specific procedures for routine and emergency maintenance

5. Schedule E - Contact Information: List of key contacts for both parties including escalation procedures

6. Schedule F - Site Locations: List of locations where maintenance services will be provided

7. Appendix 1 - Incident Report Template: Standard template for reporting maintenance incidents

8. Appendix 2 - Preventive Maintenance Schedule: Calendar of planned preventive maintenance activities