Hardware Maintenance Agreement Template for Philippines

The Hardware Maintenance Agreement serves as a crucial legal framework for organizations requiring professional maintenance services for their hardware infrastructure. This document is essential when a company needs to ensure regular, reliable maintenance of their hardware systems while complying with Philippine regulations. It typically includes detailed service level agreements, maintenance schedules, response time commitments, and pricing structures. The agreement is designed to meet requirements under Philippine law, including the Civil Code, Consumer Act, and Electronic Commerce Act, while providing clear guidelines for both service providers and clients. It's particularly important for businesses with critical hardware infrastructure where system downtime could result in significant operational or financial impact.

1. Parties: Identification of the service provider and the client, including their complete legal names, addresses, and registration details

2. Background: Context of the agreement, including brief description of the parties' businesses and their intent to enter into a maintenance arrangement

3. Definitions: Detailed definitions of technical terms, maintenance-related terminology, and other key terms used throughout the agreement

4. Scope of Services: Detailed description of maintenance services to be provided, including preventive and corrective maintenance

5. Term and Renewal: Duration of the agreement, including start date, end date, and renewal terms

6. Service Provider's Obligations: Detailed responsibilities of the maintenance provider, including response times, quality standards, and reporting requirements

7. Client's Obligations: Client's responsibilities, including access provision, cooperation requirements, and operational environment maintenance

8. Fees and Payment Terms: Maintenance fees, payment schedule, late payment consequences, and price adjustment mechanisms

9. Service Levels: Specific performance metrics, response times, and service quality standards

10. Warranties: Warranties regarding service quality, compliance with laws, and professional standards

11. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements

12. Confidentiality: Protection of confidential information and trade secrets

13. Termination: Grounds for termination, termination process, and post-termination obligations

14. General Provisions: Standard legal provisions including governing law, dispute resolution, force majeure, and notices