Maintenance And Service Contract Template for Indonesia

The Maintenance And Service Contract is essential for businesses operating in Indonesia that require ongoing maintenance and service support for their facilities, equipment, or infrastructure. This document is specifically designed to comply with Indonesian legal requirements, including the Civil Code (KUHPerdata), Labor Law, and relevant safety regulations. It's typically used when a company needs to engage professional maintenance services on a regular basis, requiring detailed specification of service levels, response times, and performance standards. The contract ensures both parties understand their obligations while providing protection under Indonesian law, particularly regarding worker safety, service quality, and liability allocation. It's especially important in regulated industries where equipment maintenance and service standards are crucial for operational compliance and risk management.

1. Parties: Identification of service provider and client, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement, including brief description of the client's needs and service provider's expertise

3. Definitions: Key terms used throughout the agreement, including technical maintenance terms, service levels, and contract-specific terminology

4. Scope of Services: Detailed description of maintenance and service work to be performed, including regular maintenance tasks and reactive services

5. Term and Renewal: Duration of the agreement, commencement date, and renewal terms

6. Service Provider Obligations: Specific responsibilities of the service provider, including quality standards, response times, and reporting requirements

7. Client Obligations: Client's responsibilities, including access provision, information sharing, and cooperation requirements

8. Fees and Payment Terms: Pricing structure, payment schedule, expenses, and invoice procedures

9. Service Levels: Performance standards, KPIs, response times, and measurement criteria

10. Health and Safety: Safety requirements, compliance with regulations, and risk management procedures

11. Insurance and Liability: Insurance requirements, limitation of liability, and indemnification provisions

12. Confidentiality: Protection of confidential information and trade secrets

13. Termination: Grounds for termination, notice periods, and consequences of termination

14. Force Majeure: Provisions for unforeseen circumstances and their impact on service delivery

15. Governing Law and Dispute Resolution: Applicable law and procedures for resolving disputes

16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment