Repair And Maintenance Agreement Template for Indonesia

The Repair And Maintenance Agreement is essential for businesses operating in Indonesia that require regular maintenance and repair services for their facilities, equipment, or infrastructure. This document is particularly crucial in contexts where continuous operation and equipment reliability are vital for business operations. The agreement, structured under Indonesian law, typically includes comprehensive details about maintenance schedules, response times for repairs, quality standards, and compliance with local technical and safety regulations. It should be used when establishing a formal relationship between a maintenance service provider and a facility or equipment owner, especially for long-term maintenance arrangements. The document addresses key aspects such as service scope, performance metrics, payment terms, and risk allocation while ensuring compliance with Indonesian Civil Code requirements and relevant industrial regulations.

1. Parties: Identification of the service provider and the customer, including their complete legal names, registration numbers, and addresses

2. Background: Context of the agreement, including brief description of the customer's requirements and service provider's expertise

3. Definitions: Definitions of key terms used throughout the agreement, including technical terms specific to the maintenance services

4. Scope of Services: Detailed description of maintenance and repair services to be provided, including routine maintenance and breakdown repairs

5. Service Provider's Obligations: Key responsibilities of the service provider, including quality standards, response times, and reporting requirements

6. Customer's Obligations: Customer's responsibilities, including access provision, information sharing, and maintaining proper operating conditions

7. Service Levels: Specific performance standards, response times, and measurement criteria for the services

8. Fees and Payment: Payment terms, fee structure, invoicing schedule, and payment methods

9. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination

10. Warranties and Quality Standards: Warranties regarding service quality and compliance with Indonesian technical standards

11. Health and Safety: Safety requirements and compliance with Indonesian workplace safety regulations

12. Insurance and Liability: Insurance requirements and allocation of risks between parties

13. Confidentiality: Protection of confidential information exchanged during service provision

14. Force Majeure: Provisions for handling events beyond parties' control

15. Governing Law and Dispute Resolution: Confirmation of Indonesian law governance and dispute resolution mechanisms