Software Development And Maintenance Agreement Template for Indonesia

1. Source Code Escrow: Optional provisions for source code escrow arrangements, recommended for business-critical applications

2. Third-Party Software: Provisions regarding use and licensing of third-party software components, if applicable

3. Training and Knowledge Transfer: Terms for training client personnel, if required

4. Business Continuity: Disaster recovery and business continuity provisions, recommended for mission-critical systems

5. Export Control: Compliance with export control laws, if software may be used internationally

6. Personnel Requirements: Specific requirements for development team members, if client has special needs

7. Security Clearance: Requirements for security clearance of personnel, if working with sensitive data

8. Hardware Requirements: Specifications for hardware requirements if hardware is part of the solution

1. Schedule 1 - Software Specifications: Detailed technical specifications of the software to be developed

2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and penalties

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, payment milestones, and rates

4. Schedule 4 - Acceptance Test Criteria: Detailed acceptance testing procedures and criteria

5. Schedule 5 - Maintenance Services: Detailed description of maintenance services and support levels

6. Schedule 6 - Project Plan: Detailed project timeline, milestones, and resource allocation

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Appendix A - Change Request Template: Standard template for requesting and documenting changes

9. Appendix B - Contact Details: Key contacts and escalation matrix for both parties