1. Insurance: Detailed insurance requirements when working with high-value equipment or in high-risk environments

2. Data Protection: Specific data handling and protection provisions when maintenance involves access to personal or sensitive data

3. Disaster Recovery: Procedures for maintenance services during and after disasters, required for critical systems

4. Third-Party Vendors: Terms governing relationships with third-party hardware vendors or subcontractors

5. Training and Documentation: Requirements for user training and documentation when included in the service scope

6. Security Requirements: Specific security protocols and clearances for maintenance personnel, important for sensitive facilities

7. Multi-Location Services: Additional terms for services provided across multiple client locations

8. Spare Parts Management: Detailed provisions for spare parts inventory and management if included in the service

1. Schedule 1 - Equipment List: Detailed list of hardware covered under the maintenance agreement, including make, model, and serial numbers

2. Schedule 2 - Service Level Specifications: Detailed metrics for response times, resolution times, and performance standards

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including standard rates, emergency rates, and parts pricing

4. Schedule 4 - Maintenance Schedule: Calendar of planned preventive maintenance activities

5. Schedule 5 - Contact Information: List of key contacts for both parties, including escalation procedures

6. Appendix A - Technical Specifications: Detailed technical requirements and procedures for maintenance services

7. Appendix B - Report Templates: Standard templates for maintenance reports and documentation

8. Appendix C - Site Access Procedures: Procedures and requirements for accessing client sites and equipment