1. Disaster Recovery: Procedures and obligations for service restoration in case of major incidents or disasters

2. Change Management: Procedures for implementing service or infrastructure changes, needed for complex enterprise services

3. Compliance Requirements: Specific regulatory compliance obligations, particularly relevant for financial or healthcare sectors

4. Multi-jurisdiction Services: Additional provisions for services provided across multiple countries, particularly EU compliance

5. Third-party Service Integration: Terms governing integration with other service providers or platforms

6. Insurance Requirements: Specific insurance obligations, typically needed for high-value or critical services

7. Business Continuity: Extended provisions for ensuring service continuity, relevant for critical infrastructure services

1. Schedule 1 - Service Specifications: Detailed technical specifications of the network services, including architecture and configurations

2. Schedule 2 - Service Level Metrics: Detailed metrics, measurement methodologies, and reporting formats

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Security Standards: Specific security requirements, protocols, and compliance standards

6. Appendix A - Incident Response Plan: Detailed procedures for handling and resolving service incidents

7. Appendix B - Technical Requirements: Customer infrastructure and technical requirements for service delivery

8. Appendix C - Reporting Templates: Standard formats for service level reports and performance monitoring