Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and relationship between parties, including purpose of the network services
3. Definitions: Key terms used throughout the agreement, including technical network terminology
4. Service Description: Detailed description of network services provided, including specifications and scope
5. Service Levels: Specific performance metrics and standards, including uptime guarantees and performance targets
6. Service Credits: Compensation mechanism for service level failures, including calculation methods
7. Support and Maintenance: Details of technical support and maintenance services, including response times
8. Term and Termination: Duration of agreement and conditions for termination or renewal
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Liability and Indemnification: Limitations of liability and indemnification obligations of both parties
1. Disaster Recovery: Business continuity provisions and procedures for service restoration in emergency situations
2. Security Requirements: Specific security protocols, standards, and compliance requirements for network services
3. Change Management: Procedures for implementing service changes and upgrades to network infrastructure
4. Data Protection: Specific provisions for handling and protecting customer data in compliance with relevant regulations
5. Regulatory Compliance: Additional provisions to ensure compliance with specific industry regulations or standards
1. Schedule A - Service Level Metrics: Detailed technical specifications of service levels and performance measurements
2. Schedule B - Service Credit Calculations: Detailed formula and examples for calculating service credits for performance failures
3. Schedule C - Network Architecture: Technical diagrams and specifications of network setup and infrastructure
4. Schedule D - Incident Response Procedures: Step-by-step procedures for handling and escalating service incidents
5. Schedule E - Price Schedule: Detailed pricing information, payment terms, and fee structure
6. Schedule F - Support Services: Detailed description of support levels, response times, and escalation procedures
Customer
Network Services
Service Levels
Service Credits
Service Level Failure
Planned Maintenance
Emergency Maintenance
Network Availability
Network Performance
Response Time
Resolution Time
Incident
Critical Incident
Service Hours
Business Hours
Support Hours
Help Desk
Latency
Packet Loss
Jitter
Bandwidth
Throughput
Uptime
Downtime
Force Majeure
Service Level Measurement Period
Service Level Report
Service Level Target
Service Credit Period
Service Commencement Date
Change Request
Network Infrastructure
Network Equipment
Maintenance Window
Service Portal
Support Levels
Escalation Procedure
Service Location
Network Interface
Acceptance Testing
Service Documentation
Business Day
Quarter
Month
Year
Service Levels
Service Credits
Performance Monitoring
Support Services
Maintenance
Service Availability
Response Times
Problem Resolution
Change Management
Disaster Recovery
Business Continuity
Security Requirements
Data Protection
Confidentiality
Customer Obligations
Service Provider Obligations
Payment Terms
Fees and Charges
Term and Termination
Force Majeure
Liability
Indemnification
Insurance
Intellectual Property
Dispute Resolution
Audit Rights
Reporting Requirements
Subcontracting
Assignment
Notices
Amendments
Entire Agreement
Governing Law
Jurisdiction
Severability
Escalation Procedures
Service Level Measurement
Service Level Exclusions
Network Security
Incident Management
Exit Management
Find the exact document you need
External Service Level Agreement
A U.S.-governed agreement defining service standards, performance metrics, and obligations between a service provider and customer, including compliance requirements and service level commitments.
Sla Tech
A U.S.-governed agreement defining performance standards and metrics for technology services, including service levels, support requirements, and remedies for non-compliance.
Service Desk Sla
A US-governed agreement defining service levels, metrics, and obligations for IT support services between a service provider and customer.
Sla With Vendor
A U.S.-governed agreement defining performance standards and metrics for vendor-provided services.
SLA Consulting Services
A U.S.-governed agreement defining performance standards and deliverables for consulting services, including metrics and remedies for service failures.
Standard SaaS Sla
A U.S.-governed agreement defining service levels and performance standards for SaaS solutions, including remedies for service failures.
Sla Payment Terms
A U.S.-compliant legal document defining payment terms and conditions linked to service level agreements.
Sla In Logistics
A U.S.-governed agreement defining performance standards and operational requirements between logistics service providers and their customers.
IT Department Sla
A U.S.-compliant agreement defining service standards between an internal IT department and business units.
Agency Service Level Agreement
A U.S.-governed agreement defining service levels and performance metrics between a principal and their agent, establishing measurable standards and compliance requirements.
Sla Ola
US-governed Service Level Agreement (SLA) and Operating Level Agreement (OLA) defining service standards, performance metrics, and operational procedures between providers and recipients.
Sla In Software Engineering
A U.S.-governed legal agreement defining performance standards and service levels for software service delivery between provider and customer.
Contact Center Sla
US-jurisdiction Service Level Agreement for contact center operations, defining performance metrics and operational standards in compliance with American regulations.
Customer Support Sla
A US-jurisdiction service level agreement defining customer support standards, metrics, and obligations between service provider and customer.
Sla Service License Agreement
A U.S.-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.
Sla In Banking
A U.S.-governed agreement defining performance standards and compliance requirements for banking services, subject to federal and state banking regulations.
SLA In Sales
A U.S.-compliant Service Level Agreement defining service standards and performance metrics in sales relationships.
Courier Service Level Agreement
A U.S.-governed agreement establishing performance standards and terms for courier services, subject to federal and state transportation laws.
Application Availability Sla
A U.S.-governed agreement defining guaranteed uptime and availability metrics for software applications, including remedies for service disruptions.
Sla For Software Development Project
A U.S.-governed agreement establishing performance metrics and quality standards for software development services, including deliverables and service levels.
Recruitment Process Outsourcing Service Level Agreements
A U.S.-governed agreement defining terms, metrics, and obligations for outsourced recruitment services between an RPO provider and client organization.
Industry Standard Sla
A U.S.-compliant agreement defining service standards, metrics, and remedies between service providers and customers.
Incident Response Time Sla
A U.S.-compliant service level agreement defining response times and procedures for handling security incidents and system disruptions.
99.99 Sla
A U.S.-governed Service Level Agreement establishing 99.99% uptime commitment with detailed service metrics and remedies for critical technical services.
Service Level Agreement Human Resources
A U.S.-compliant agreement defining performance standards and deliverables for HR service provision.
Hr Sla
A U.S.-compliant Human Resources Service Level Agreement defining HR service delivery standards, metrics, and obligations between service provider and client.
Recruiting Sla
A U.S.-compliant agreement defining performance metrics and service standards between a company and its recruitment service provider.
SLA For Website Development
A US-governed agreement defining service levels and performance metrics for website development services.
Sla For Testing Projects
A U.S.-compliant Service Level Agreement defining terms and metrics for software testing services.
SLA For Cleaning Services
A U.S.-compliant service level agreement defining terms, conditions, and performance standards for professional cleaning services.
Marketing Agency Service Level Agreement
A U.S.-governed agreement defining performance standards and deliverables between a marketing agency and its client.
Corporate Level Sla
A U.S.-governed agreement defining service performance standards and metrics between service providers and corporate customers.
Sla In Telecom
US-compliant telecommunications Service Level Agreement template defining service standards and performance metrics between providers and customers.
Service Level Agreement For IT Services
A US-governed agreement defining service levels, metrics, and responsibilities between IT service providers and their clients.
Supplier Service Level Agreement
A U.S.-governed agreement defining service levels, performance metrics, and remedies between a supplier and customer.
Service Level Agreement For Warehousing And Distribution
A U.S.-governed agreement establishing performance metrics and operational requirements between warehouse service providers and clients.
Msp Sla
A US-based legal agreement defining service levels and responsibilities between an IT managed service provider and their client.
Sla Contract
A U.S.-governed contract defining service levels, metrics, and obligations between service provider and customer.
Sla Api
A U.S.-compliant legal agreement defining performance metrics and service obligations for API services.
Production Sla
A U.S.-governed agreement defining service levels, performance metrics, and quality standards for production services, with specified remedies for non-compliance.
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it


.png)
.png)