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1. Parties: Identification of service provider and client, including legal names and addresses
2. Background: Context of the agreement and brief overview of the website development project
3. Definitions: Key terms used throughout the agreement including technical terminology
4. Scope of Services: Detailed description of website development services to be provided
5. Service Levels: Specific performance metrics, uptime guarantees, and response times
6. Payment Terms: Fees, payment schedule, and billing procedures
7. Term and Termination: Duration of agreement and conditions for termination
8. Intellectual Property Rights: Ownership of code, content, and other deliverables
1. Change Management: Process for handling change requests and scope modifications in complex projects
2. Security Requirements: Specific security protocols and standards for handling sensitive data or high-security websites
3. Disaster Recovery: Procedures for system recovery and data backup for business-critical websites
4. Training and Documentation: Requirements for user training and system documentation when client requires ongoing maintenance capability
1. Technical Specifications Schedule: Detailed technical requirements and functionality specifications
2. Service Level Metrics Schedule: Detailed performance indicators and measurement methods
3. Price Schedule: Detailed breakdown of costs and payment milestones
4. Acceptance Criteria Schedule: Specific criteria for accepting deliverables
5. Change Request Template: Standard form for requesting changes to scope
6. Security Protocols Schedule: Detailed security requirements and procedures
Acceptance Criteria
Business Day
Change Request
Client
Client Materials
Confidential Information
Deliverables
Development Environment
Documentation
Effective Date
Force Majeure
Intellectual Property Rights
Maintenance Window
Milestones
Performance Metrics
Production Environment
Response Time
Service Credits
Service Level Indicators
Service Level Objectives
Service Provider
Services
Site
Specifications
Support Hours
System
Term
Third-Party Materials
Uptime
User Acceptance Testing
Website
Work Product
Performance Metrics
Response Times
Availability
Project Phases
Deliverables
Acceptance Testing
Change Management
Payment Terms
Intellectual Property
Confidentiality
Data Protection
Security Requirements
Warranties
Service Credits
Maintenance and Support
Force Majeure
Limitation of Liability
Indemnification
Term and Termination
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notice Requirements
Disaster Recovery
Documentation
Training
Quality Assurance
Reporting Requirements
Audit Rights
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