1. Disaster Recovery: Specific procedures and commitments for service recovery in disaster scenarios - include when business continuity is critical

2. Network Security Services: Additional security services and commitments - include when enhanced security features are part of the service offering

3. Change Management: Procedures for implementing service changes - include for complex network environments

4. Training and Support: Details of training provided to customer staff - include when service includes training components

5. Multi-Site Services: Specific provisions for multi-location service delivery - include when services span multiple locations

6. Hardware Provisions: Terms related to hardware provided as part of the service - include when hardware is part of the service

7. Third-Party Integration: Terms governing integration with other service providers - include when third-party services are involved

1. Schedule 1 - Service Specifications: Detailed technical specifications of the network services

2. Schedule 2 - Service Level Metrics: Specific performance targets, measurement methods, and reporting formats

3. Schedule 3 - Fee Schedule: Detailed pricing structure, including base fees and variable charges

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation matrices

5. Schedule 5 - Acceptable Use Policy: Rules and regulations governing the use of network services

6. Appendix A - Technical Requirements: Customer's technical requirements and network specifications

7. Appendix B - Service Coverage Locations: List of locations covered by the service agreement

8. Appendix C - Report Templates: Standard formats for performance reports and service level measurements