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Recruiting SLA
"I need a Recruiting SLA for my technology company based in Lagos, Nigeria, focusing on senior technical roles with a guaranteed replacement period of 3 months and specific KPIs for time-to-fill metrics, including provisions for international recruitment."
1. Parties: Identification of the service provider (recruitment agency) and the client company, including their registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the client's recruitment needs and the recruiter's services
3. Definitions: Detailed definitions of key terms used throughout the agreement, including technical recruitment terms and performance metrics
4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and recruitment methodology
5. Service Levels: Specific performance metrics, including time-to-fill targets, candidate quality criteria, and response times
6. Client Obligations: Client's responsibilities, including providing accurate job descriptions, timely feedback, and necessary resources
7. Recruiter Obligations: Recruiter's commitments, including compliance with labor laws, maintaining confidentiality, and quality standards
8. Fees and Payment Terms: Detailed fee structure, payment schedule, and any additional charges
9. Data Protection and Privacy: Compliance with NDPR and data protection requirements for handling candidate information
10. Confidentiality: Protection of confidential information exchanged during the recruitment process
11. Term and Termination: Duration of the agreement and conditions for termination
12. Dispute Resolution: Process for resolving disputes, including Nigerian jurisdiction specifications
13. General Provisions: Standard legal clauses including force majeure, notices, and entire agreement
1. Replacement Guarantee: Terms for replacing candidates who leave within a specified period - include when offering replacement guarantees
2. Volume Discounts: Structure for reduced fees based on hiring volume - include for larger clients or anticipated high volume
3. International Recruitment: Additional terms for international candidate recruitment - include when overseas hiring is anticipated
4. Training and Onboarding Support: Additional services for candidate training and onboarding - include when offering extended HR services
5. Background Check Services: Terms for conducting background checks - include when offering verification services
6. Exclusivity Clauses: Terms for exclusive recruitment rights - include when agreed upon with client
7. Service Credits: Financial compensation for missed service levels - include for high-value or critical recruitment contracts
1. Schedule 1 - Fee Structure: Detailed breakdown of all fees, including placement fees, retainer rates, and additional service charges
2. Schedule 2 - Service Level Metrics: Detailed KPIs and measurement methodologies for service level requirements
3. Schedule 3 - Required Positions: List of positions to be filled, including job descriptions and requirements
4. Schedule 4 - Reporting Templates: Standard formats for progress reports and performance metrics
5. Schedule 5 - Data Processing Agreement: Detailed terms for handling personal data in compliance with NDPR
6. Appendix A - Communication Protocol: Agreed communication procedures and escalation matrix
7. Appendix B - Recruitment Process Flow: Detailed workflow of the recruitment process
Authors
Applicable Laws
Business Day
Candidate
Confidential Information
Client
Commencement Date
Data Protection Laws
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Performance Indicators
NDPR
Notice Period
Parties
Permanent Placement
Personal Data
Placement Fee
Position
Recruitment Services
Replacement Period
Required Positions
Service Credits
Service Levels
Service Provider
Shortlisted Candidate
Successful Placement
Term
Territory
Time to Fill
Working Hours
Quality Standards
Candidate Database
Background Check
Placement Guarantee
Response Time
Service Report
Subsidiary
Services Scope
Service Levels
Performance Metrics
Fees and Payment
Data Protection
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Notices
Governing Law
Dispute Resolution
Entire Agreement
Severability
Amendment
Non-Solicitation
Compliance with Laws
Anti-Corruption
Reporting Requirements
Quality Standards
Client Obligations
Service Provider Obligations
Candidate Replacement
Background Checks
Documentation Requirements
Exclusivity
Insurance
Audit Rights
Subcontracting
Remedies
Service Credits
Representations
Waiver
Third Party Rights
Counterparts
Technology
Banking and Finance
Oil and Gas
Manufacturing
Telecommunications
Healthcare
Professional Services
Construction
Education
Retail
Fast-Moving Consumer Goods
Mining
Agriculture
Real Estate
Human Resources
Legal
Procurement
Finance
Compliance
Operations
Senior Management
Talent Acquisition
HR Manager
Procurement Manager
Legal Counsel
HR Director
Talent Acquisition Manager
Chief Human Resources Officer
Operations Director
Chief Financial Officer
Recruitment Manager
Compliance Officer
Contract Manager
Business Unit Head
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