1. Service Credits: Compensation mechanism for failure to meet service levels - useful for larger, ongoing contracts

2. Third-Party Services: Terms regarding use of external resources or contractors - include if subcontracting is anticipated

3. Data Protection: Specific provisions for handling personal data - necessary if processing personal information

4. Insurance: Insurance requirements and liability coverage - important for high-value projects

5. Brand Guidelines Compliance: Specific requirements for adherence to client's brand standards - include if client has established brand guidelines

6. Emergency Services: Provisions for urgent work outside normal scope - include if rush jobs are anticipated

7. Training and Support: Terms for additional training or support services - relevant for complex design systems

1. Schedule A - Service Specifications: Detailed breakdown of specific design services and deliverables

2. Schedule B - Service Level Metrics: Specific performance targets, response times, and quality standards

3. Schedule C - Fee Schedule: Detailed pricing structure including hourly rates and project-based fees

4. Schedule D - Approval Process: Step-by-step workflow for design approval and revision processes

5. Appendix 1 - Technical Requirements: Technical specifications for file formats, resolutions, and delivery methods

6. Appendix 2 - Contact Details: Key contacts and escalation procedures for both parties

7. Appendix 3 - Brand Guidelines: Client's brand guidelines and design requirements if applicable