The Service Level Agreement Graphic Design is essential for businesses engaging graphic design services in Germany, providing a structured framework for managing design projects and ensuring consistent service quality. This document is particularly important when establishing long-term design service relationships or handling complex design projects that require clear performance metrics and delivery standards. It incorporates key requirements under German law, including provisions from the Bürgerliches Gesetzbuch (BGB) for service contracts and the Urheberrechtsgesetz (UrhG) for intellectual property rights. The agreement typically details service scope, quality parameters, response times, revision cycles, and delivery specifications, while ensuring compliance with German commercial law and EU regulations. It's commonly used by design agencies, corporate clients, and freelance designers to establish clear expectations and measurable performance criteria.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification and details of the service provider (graphic designer/agency) and the client
2. Background: Context of the agreement and brief overview of the services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the graphic design services to be provided
5. Service Levels and Performance Metrics: Specific measurable criteria for service quality, including response times, revision cycles, and delivery standards
6. Project Workflow and Approval Process: Step-by-step process for project execution, including client feedback and approval stages
7. Deliverables: Specific outputs to be provided, including file formats, resolutions, and technical specifications
8. Timeline and Deadlines: Project timelines, milestones, and delivery schedules
9. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
10. Intellectual Property Rights: Ownership and usage rights of the created designs, including copyright transfer terms
11. Confidentiality: Protection of confidential information and trade secrets
12. Term and Termination: Duration of the agreement and conditions for termination
13. Liability and Indemnification: Extent of liability and indemnification obligations of both parties
14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
15. Governing Law and Jurisdiction: Specification of German law application and jurisdiction for disputes
1. Data Protection and GDPR Compliance: Required when personal data processing is involved in the design work
2. Third-Party Services: Include when external services or contractors may be used in delivering the services
3. Service Credits and Penalties: Optional section for defining compensation for service level breaches
4. Client Obligations: Detailed client responsibilities when significant client input or resources are required
5. Change Management: Include when the scope of work might require frequent modifications
6. Training and Support: Required when the service includes training clients on using delivered materials
7. Disaster Recovery: Include for long-term contracts requiring data backup and recovery procedures
8. Non-Solicitation: Optional clause preventing hiring of each other's employees
1. Schedule A - Service Specifications: Detailed technical specifications of the graphic design services
2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment structures
3. Schedule C - Service Level Metrics: Specific performance indicators and measurement criteria
4. Schedule D - Project Timeline: Detailed project schedule with milestones and deadlines
5. Appendix 1 - Brand Guidelines: Client's brand guidelines and requirements
6. Appendix 2 - Technical Requirements: Technical specifications for deliverables
7. Appendix 3 - Contact Details: Key contact persons and escalation matrix
8. Appendix 4 - Change Request Template: Standard form for requesting changes to the scope of work
Find the exact document you need
Performance Level Agreement
A German law-governed agreement establishing measurable performance standards for service delivery, including metrics, monitoring, and consequences for non-performance.
Download
SLA Document
A German law-governed Service Level Agreement defining service standards, performance metrics, and remedies, compliant with German contract law and EU regulations.
Download
Task SLA
A German law-governed agreement defining performance metrics and service standards for specific tasks, including service levels, measurement criteria, and remedies for non-performance.
Download
Software As A Service SLA
German law-governed SaaS Service Level Agreement defining performance standards, support commitments, and compliance requirements for cloud software services.
Download
SLA Warehouse
A German law-governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
Download
SLA Training
German law-governed Service Level Agreement for training services, establishing quality standards and performance metrics for professional training delivery.
Download
SLA Time For Incidents
A German law-governed Service Level Agreement defining incident response time commitments and resolution procedures for service delivery.
Download
SLA Tier 3
German law-governed Tier 3 SLA template establishing terms and metrics for high-availability (99.982%) IT services with comprehensive performance and support specifications.
Download
SLA Storage
German law-governed Storage Service Level Agreement defining performance metrics, security requirements, and compliance standards for data storage services.
Download
SLA Server Uptime
A German law-governed Service Level Agreement defining server uptime commitments, measurement methods, and remedies for service interruptions.
Download
SLA Product Management
A German law-governed Service Level Agreement defining performance standards and metrics for product management services, ensuring compliance with German and EU regulations.
Download
SLA Management Process
A German law-compliant framework for managing Service Level Agreements, defining processes for monitoring, reporting, and maintaining service quality standards.
Download
SLA Level 1
A German law-governed Service Level Agreement (SLA) Level 1 establishing basic service delivery standards and performance metrics between provider and customer.
Download
SLA In System Design
German law-compliant Service Level Agreement defining performance metrics and standards for system design services, incorporating GDPR and German IT security requirements.
Download
SLA Employee
A German law-compliant Service Level Agreement for employees that defines performance standards and working conditions while adhering to German labor regulations.
Download
SLA Database
German law-governed database Service Level Agreement establishing terms, conditions, and service levels for database management services.
Download
SLA Audit
A German law-governed document establishing the framework for conducting Service Level Agreement audits, ensuring regulatory compliance and defining audit procedures.
Download
SLA Asset Management
German law-governed Service Level Agreement for Asset Management services, establishing performance standards and regulatory compliance requirements.
Download
SLA Account Management
A German-law governed Service Level Agreement defining performance metrics and standards for account management services, incorporating GDPR compliance and German commercial law requirements.
Download
SLA 99.999 Downtime
German law-governed SLA guaranteeing 99.999% service availability, suitable for mission-critical operations requiring near-zero downtime.
Download
SLA 8x5
German law-compliant Service Level Agreement template for 8x5 business hours support services with defined performance metrics and remedies.
Download
Shipping SLA
German law-governed service level agreement defining shipping service standards, performance metrics, and operational requirements.
Download
Latency SLA
German law-governed Latency SLA defining service response time commitments, measurement methods, and remedies for breach of latency thresholds.
Download
Guaranteed SLA
A German law-governed Guaranteed Service Level Agreement defining binding service commitments and remedies for service delivery.
Download
Service Level Agreement In Crm
German law-governed Service Level Agreement specifying performance standards and obligations for CRM service delivery, incorporating GDPR compliance and German legal requirements.
Download
Service Level Agreement Graphic Design
A German law-governed agreement defining quality standards, deliverables, and performance metrics for graphic design services.
Download
Security Level Agreement
A German law-governed agreement defining security requirements, standards, and service levels between parties, incorporating compliance with German federal regulations and EU requirements.
Download
Quality SLA
German law-governed Service Level Agreement defining quality standards, KPIs, and remedies for service delivery.
Download
Procurement SLA
German law-compliant procurement service level agreement template defining service standards and performance metrics for supplier relationships.
Download
Premium SLA
German law Premium Service Level Agreement establishing enhanced service standards and support commitments with comprehensive performance metrics and GDPR compliance.
Download
Performance SLA
German law-compliant Service Level Agreement template defining performance standards, metrics, and remedies for service delivery relationships.
Download
Outside SLA
German law service agreement explicitly excluding service level commitments while establishing basic service delivery parameters.
Download
Office SLA
German law-compliant Service Level Agreement template for office services provision, incorporating BGB requirements and workplace regulations.
Download
Monthly SLA
A German law-governed monthly Service Level Agreement defining service standards, metrics, and remedies for technical service delivery.
Download
Finance SLA
A German law-governed Financial Service Level Agreement defining performance metrics and standards for financial service delivery, compliant with German banking regulations.
Download
Email SLA
German-law governed Service Level Agreement specifying performance metrics and operational requirements for email system services.
Download
Easy SLA
A streamlined Service Level Agreement under German law defining essential service metrics and obligations between provider and customer.
Download
Downtime SLA
German law-governed Service Level Agreement specifying downtime commitments, measurements, and compensation mechanisms for service availability.
Download
Development SLA
A German law-governed service level agreement for software development services, establishing performance metrics and quality standards.
Download
Demo SLA
German law-compliant Service Level Agreement template defining service standards and performance metrics between providers and customers.
Download
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it