1. Business Continuity: Required for critical services or when supplier is a sole provider

2. Transition Services: Include when complex service transition is required at start or end of contract

3. Security Requirements: Required when supplier handles sensitive data or requires system access

4. Compliance with Standards: Include when specific industry standards or certifications are required

5. Subcontractors: Include when supplier may use third-party service providers

6. Innovation and Continuous Improvement: Include for long-term strategic relationships

7. Environmental Requirements: Include when environmental compliance or sustainability is important

8. Insurance Requirements: Include when specific insurance coverage levels are required

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and target levels

3. Schedule 3 - Pricing Schedule: Detailed pricing breakdown, rate cards, and payment milestones

4. Schedule 4 - Service Credit Calculation: Formulas and examples for calculating service credits

5. Schedule 5 - Governance Procedures: Detailed procedures for meetings, escalations, and reporting

6. Schedule 6 - Technical Environment: Description of technical infrastructure and requirements

7. Schedule 7 - Contact Details: Key personnel and escalation contacts for both parties

8. Schedule 8 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

9. Appendix A - Performance Report Template: Standard format for service level reporting

10. Appendix B - Change Request Template: Standard format for requesting service changes