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1. Parties: Identification of the contracting parties including full legal names, addresses, and registration details as required under German law
2. Background: Context of the agreement, relationship between parties, and purpose of the security services
3. Definitions: Detailed definitions of technical terms, security metrics, and key concepts used throughout the agreement
4. Scope of Services: Detailed description of security services, coverage, and boundaries of responsibility
5. Security Requirements: Core security requirements, standards, and compliance obligations
6. Service Levels: Specific security metrics, KPIs, and performance targets
7. Monitoring and Reporting: Requirements for security monitoring, incident reporting, and regular status updates
8. Incident Response: Procedures and obligations for handling security incidents and breaches
9. Compliance and Audit: Compliance requirements, audit rights, and verification procedures
10. Data Protection: GDPR and BDSG compliance requirements and data handling obligations
11. Confidentiality: Confidentiality obligations and information handling requirements
12. Term and Termination: Duration of agreement, renewal terms, and termination conditions
13. Liability and Indemnification: Liability limitations and indemnification provisions under German law
14. General Provisions: Standard legal provisions including governing law, jurisdiction, and notices
1. Business Continuity: Optional section for critical services requiring specific business continuity and disaster recovery provisions
2. Personnel Security: Optional section detailing security requirements for personnel, including background checks and training
3. Physical Security: Optional section for services involving physical security measures or data center security
4. Third-Party Management: Optional section for managing security requirements of subcontractors and third-party providers
5. Insurance Requirements: Optional section specifying required insurance coverage for security-related incidents
6. Security Certifications: Optional section for specific security certification requirements and maintenance
1. Schedule 1 - Technical Security Requirements: Detailed technical specifications for security measures and controls
2. Schedule 2 - Service Level Metrics: Detailed metrics, measurement methods, and reporting requirements
3. Schedule 3 - Incident Response Procedures: Detailed procedures and contact information for security incident response
4. Schedule 4 - Compliance Requirements: Specific compliance requirements and standards to be met
5. Schedule 5 - Fee Schedule: Pricing, payment terms, and penalties for security service levels
6. Appendix A - Security Policies: Referenced security policies and procedures
7. Appendix B - Contact Matrix: Key contacts and escalation procedures for security matters
8. Appendix C - Technical Architecture: Technical architecture diagrams and specifications relevant to security services
Authorized Personnel
Availability
Breach of Security
Business Day
Business Hours
Confidential Information
Critical Security Event
Data Protection Laws
DSGVO/GDPR
Emergency Maintenance
Force Majeure
Incident Response Time
Information Security Event
Information Security Incident
ISO 27001
Key Performance Indicators (KPIs)
Maintenance Window
Mean Time to Detect (MTTD)
Mean Time to Respond (MTTR)
Monitoring Services
Personal Data
Planned Maintenance
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Resolution Time
Response Time
Risk Assessment
Security Controls
Security Metrics
Security Patches
Security Requirements
Security Services
Service Credits
Service Hours
Service Level Failure
Service Level Measurement Period
Service Level Objectives (SLOs)
Service Level Requirements
Service Levels
System
Technical Requirements
Third Party Provider
Threat Level
Uptime
Vulnerability
Working Hours
Definitions
Service Scope
Security Requirements
Service Levels
Performance Monitoring
Reporting Requirements
Incident Management
Data Protection
Confidentiality
Compliance
Audit Rights
Personnel Security
Physical Security
Access Control
Business Continuity
Disaster Recovery
Change Management
Documentation
Technical Requirements
Security Testing
Vulnerability Management
Third Party Management
Warranties
Liability
Indemnification
Insurance
Force Majeure
Term and Termination
Exit Management
Dispute Resolution
Governing Law
Assignment
Notices
Entire Agreement
Severability
Amendments
Waiver
Counterparts
Information Technology
Financial Services
Healthcare
Manufacturing
Energy and Utilities
Telecommunications
Government and Public Sector
Defense
E-commerce
Transportation and Logistics
Professional Services
Education
Critical Infrastructure
Insurance
Information Security
Legal
Compliance
IT Operations
Risk Management
Procurement
Security Operations Center
Data Protection
Vendor Management
Contract Management
Technical Operations
Infrastructure
Privacy
IT Governance
Chief Information Security Officer (CISO)
Information Security Manager
IT Director
Security Operations Manager
Compliance Officer
Risk Manager
Data Protection Officer
Security Architect
IT Contract Manager
Legal Counsel
Procurement Manager
Service Delivery Manager
Security Consultant
IT Operations Manager
Privacy Officer
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