Recruiting SLA for Germany

Recruiting SLA Template for Germany

A comprehensive service level agreement governing recruitment services under German law, setting out the terms and conditions for professional recruitment services. The document establishes performance metrics, service standards, and operational procedures while ensuring compliance with German employment laws, data protection regulations (GDPR and BDSG), and anti-discrimination legislation. It includes detailed provisions for candidate sourcing, screening, presentation, and placement processes, along with associated fee structures and service level commitments.

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What is a Recruiting SLA?

This Recruiting SLA is designed for use between professional recruitment service providers and companies seeking ongoing recruitment support in Germany. The document is essential when establishing a formal, measured service arrangement for recruitment services, typically used in situations requiring regular hiring activities or large-scale recruitment projects. It incorporates German legal requirements, including compliance with the General Equal Treatment Act (AGG), data protection regulations (GDPR and BDSG), and relevant employment laws. The agreement sets clear performance metrics, defines service scope and quality standards, establishes fee structures, and includes necessary data protection provisions, making it suitable for both domestic and international companies operating in Germany.

What sections should be included in a Recruiting SLA?

1. Parties: Identification of the recruitment service provider and the client company

2. Background: Context of the agreement and the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Services Scope: Detailed description of recruitment services to be provided

5. Service Levels: Specific performance metrics, KPIs, and measurement criteria

6. Responsibilities: Detailed obligations of both service provider and client

7. Data Protection and Confidentiality: GDPR compliance measures and confidentiality obligations

8. Fees and Payment Terms: Fee structure, payment schedule, and related terms

9. Term and Termination: Duration of agreement and termination provisions

10. Quality Assurance: Quality control measures and standards

11. Reporting and Review: Regular reporting requirements and performance review processes

12. General Terms: Standard legal provisions including governing law, notices, and dispute resolution

What sections are optional to include in a Recruiting SLA?

1. Candidate Replacement Guarantee: Terms for replacing candidates who leave within a specified period - include when offering replacement guarantees

2. Volume Commitments: Minimum volume commitments and related incentives - include for larger-scale agreements

3. International Recruitment: Special provisions for cross-border recruitment - include when services extend beyond Germany

4. Technology and Tools: Provisions regarding use of recruitment platforms and tools - include when specific technology is part of the service

5. Training and Support: Terms for training client's staff - include when service includes training components

6. Compliance with Specific Industry Regulations: Additional compliance requirements - include for regulated industries

What schedules should be included in a Recruiting SLA?

1. Schedule 1 - Service Levels and KPIs: Detailed metrics, targets, and measurement methods

2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees and payment terms

3. Schedule 3 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

4. Schedule 4 - Reporting Templates: Standard formats for regular performance reports

5. Schedule 5 - Escalation Procedures: Process for handling service issues and disputes

6. Appendix A - Required Candidate Documentation: List of required candidate documentation and verification processes

7. Appendix B - Service Territory: Geographical scope of recruitment services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Germany

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Technology

Manufacturing

Financial Services

Healthcare

Retail

Professional Services

Logistics

Education

Telecommunications

Construction

Energy

Automotive

Relevant Teams

Human Resources

Legal

Procurement

Compliance

Finance

Operations

Talent Acquisition

Vendor Management

Contract Management

Relevant Roles

HR Director

Talent Acquisition Manager

Procurement Manager

Legal Counsel

Compliance Officer

HR Business Partner

Recruitment Operations Manager

Chief Human Resources Officer

Head of Talent

Vendor Management Specialist

Contract Manager

HR Operations Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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