1. Data Protection and Privacy: Detailed provisions for handling customer data, privacy requirements, and compliance measures - include if personal data is processed

2. Disaster Recovery: Specific procedures and commitments for service restoration in case of major incidents - include for critical services

3. Change Management: Procedures for implementing changes to services or infrastructure - include for complex network services

4. Service Migration: Procedures for service transition at start and end of contract - include if significant setup/transition is required

5. Compliance Requirements: Industry-specific compliance requirements - include for regulated sectors

6. Third-Party Services: Terms relating to third-party service providers or dependencies - include if third-party services are involved

7. Training and Support: Details of any training or additional support provided - include if user training is part of service

1. Schedule 1 - Service Description and Architecture: Detailed technical specifications of network services, including network architecture diagrams

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level metrics, measurement methods, and thresholds

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and service credit calculations

4. Schedule 4 - Technical Support Procedures: Detailed support procedures, escalation matrix, and contact information

5. Schedule 5 - Security Standards and Protocols: Detailed security requirements, compliance standards, and security protocols

6. Appendix A - Incident Management Procedures: Detailed procedures for handling and escalating different types of incidents

7. Appendix B - Report Templates: Templates for various service reports and performance measurements

8. Appendix C - Contact Details: Comprehensive list of key contacts from both parties with roles and responsibilities