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1. Parties: Identification of all parties involved in the agreement, including legal names and addresses
2. Background: Context of the agreement and brief description of the software development project
3. Definitions: Key terms used throughout the agreement defined for clarity
4. Service Scope: Detailed description of services to be provided, including deliverables and technical specifications
5. Service Levels: Performance metrics, availability requirements, and response times
6. Payment Terms: Pricing, payment schedule, and related financial terms
7. Term and Termination: Duration of agreement and conditions for termination
1. Change Management: Process for handling changes to requirements or scope - recommended for complex projects with likely requirement changes
2. Disaster Recovery: Procedures for system recovery and business continuity - recommended for mission-critical applications
3. Training: Terms for user training and knowledge transfer - include when end-user training is part of the deliverables
1. Schedule 1 - Technical Specifications: Detailed technical requirements and architecture specifications
2. Schedule 2 - Service Level Metrics: Detailed performance indicators and measurement methodologies
3. Schedule 3 - Rate Card: Breakdown of rates for different services or resource types
4. Schedule 4 - Security Requirements: Detailed security protocols and compliance requirements
5. Schedule 5 - Acceptance Criteria: Specific criteria for accepting deliverables
Acceptance Criteria
Business Day
Change Request
Confidential Information
Deliverables
Documentation
Effective Date
Force Majeure
Intellectual Property Rights
Key Personnel
Maintenance Window
Metrics
Performance Standards
Project Manager
Project Plan
Response Time
Resolution Time
Service Credits
Service Hours
Service Levels
Service Level Failure
Software
Source Code
Specifications
Statement of Work
Support Services
System
Technical Requirements
Term
Third-Party Software
Updates
Uptime
User Acceptance Testing
Work Product
Service Levels
Performance Metrics
Response Times
Availability Requirements
Change Management
Payment Terms
Intellectual Property Rights
Confidentiality
Data Protection
Security Requirements
Warranties
Service Credits
Liability Limitations
Indemnification
Force Majeure
Term and Termination
Acceptance Testing
Quality Assurance
Maintenance and Support
Disaster Recovery
Dispute Resolution
Compliance
Reporting Requirements
Documentation
Personnel Requirements
Subcontracting
Insurance
Audit Rights
Assignment
Non-Solicitation
Notices
Governing Law
Entire Agreement
Severability
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