Federal Trade Commission Act: Key federal legislation governing unfair or deceptive business practices in commerce, which must be considered in SLA terms and service promises

Consumer Protection Laws: Federal and state laws protecting consumer rights and interests that impact service delivery commitments and customer remedies

Electronic Communications Privacy Act: Federal law governing the privacy of electronic communications, relevant for service providers handling customer communications

Computer Fraud and Abuse Act: Federal legislation concerning computer security and data protection, important for digital service provisions

E-SIGN Act: Electronic Signatures in Global and National Commerce Act governing the legal validity of electronic signatures and records

California Consumer Privacy Act (CCPA): State law protecting California residents' privacy rights, must be considered if serving California customers

State Data Breach Laws: Various state-specific requirements for handling and reporting data breaches that affect customer information

GDPR Compliance: European Union privacy regulation that may apply if serving EU customers or handling EU resident data

CAN-SPAM Act: Federal law governing commercial email practices and customer communications

HIPAA: Health Insurance Portability and Accountability Act, crucial for SLAs involving healthcare data or services

Gramm-Leach-Bliley Act: Federal law governing financial institutions' handling of personal information, relevant for financial services SLAs

PCI DSS: Payment Card Industry Data Security Standard requirements for handling payment card data

Uniform Commercial Code: Standardized state laws governing commercial transactions, including service contracts

Federal Arbitration Act: Federal law governing arbitration procedures and enforcement of arbitration agreements

State Contract Laws: Various state-specific requirements for contract formation, enforcement, and interpretation

Professional Licensing Requirements: State-specific regulations governing professional service providers and their qualifications

Industry Quality Standards: Sector-specific quality and performance standards that may need to be referenced in the SLA

Liability Limitations: State and federal rules governing the extent to which service providers can limit their liability

Force Majeure Provisions: Legal principles governing unforeseeable circumstances that prevent fulfillment of contract obligations

Alternative Dispute Resolution: State and federal requirements for alternative dispute resolution procedures in service agreements