1. Service Level Reviews: Optional section for periodic review and adjustment of service levels, recommended for long-term agreements

2. Disaster Recovery: Additional section for critical services requiring specific disaster recovery procedures

3. Transition Services: Required when complex service transition or exit management procedures are needed

4. Continuous Improvement: Optional section for defining processes for service improvement over time

5. Multi-language Provisions: Required when the agreement needs to be bilingual or when language requirements need specification

6. Industry-Specific Compliance: Additional section for services in regulated industries (e.g., financial services, healthcare)

1. Schedule 1 - Service Descriptions: Detailed technical specifications of the services provided

2. Schedule 2 - Service Level Metrics: Detailed description of service level calculations and measurement methodologies

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Technical Requirements: Technical specifications and requirements for service delivery

5. Schedule 5 - Contact Details and Escalation Matrix: Contact information and escalation procedures for both parties

6. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and conditions

7. Appendix B - Security Requirements: Detailed security protocols and requirements

8. Appendix C - Service Reports Template: Templates for regular service level reporting