Data Center Service Level Agreement for the United States

Data Center Service Level Agreement Template for United States

A Data Center Service Level Agreement is a comprehensive legal document governed by U.S. federal and state laws that establishes the terms and conditions for data center services. It defines performance metrics, security requirements, and service standards while ensuring compliance with regulations such as HIPAA, GLBA, and state-specific data protection laws. The agreement includes specific provisions for uptime guarantees, disaster recovery, incident response, and data protection measures.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Data Center Service Level Agreement

Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc

What is a Data Center Service Level Agreement?

The Data Center Service Level Agreement is essential for organizations requiring professional data center services in the United States. This document is used when a business needs to establish clear performance metrics, security standards, and operational requirements for their data center services. It addresses crucial aspects such as uptime guarantees, disaster recovery, compliance with federal and state regulations, and data protection measures. The agreement is particularly important given the increasing reliance on digital infrastructure and the complex regulatory landscape governing data storage and processing in the U.S.

What sections should be included in a Data Center Service Level Agreement?

1. Parties: Identification of the data center service provider and the customer, including legal entity details

2. Background: Context of the agreement and brief description of services to be provided

3. Definitions: Key terms used throughout the agreement, including technical and operational terminology

4. Service Description: Detailed description of data center services, including facility specifications and core offerings

5. Service Levels: Specific performance metrics, uptime guarantees, and measurement methodologies

6. Security Requirements: Physical and digital security measures, access controls, and compliance standards

7. Data Protection: Data handling procedures, privacy requirements, and compliance obligations

8. Term and Termination: Duration of agreement, renewal terms, and termination conditions

What sections are optional to include in a Data Center Service Level Agreement?

1. Environmental Controls: Requirements for temperature, humidity, and environmental monitoring when customer has specific facility requirements

2. Cross-Border Data Transfer: Requirements and procedures for international data movement and compliance with cross-border data regulations

3. Industry-Specific Compliance: Additional compliance requirements for specific industries such as healthcare (HIPAA), financial services (GLBA), or government contracts

What schedules should be included in a Data Center Service Level Agreement?

1. Schedule 1 - Service Level Metrics: Detailed performance metrics, measurement methodologies, and reporting requirements

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, including base fees, variable charges, and payment terms

3. Schedule 3 - Technical Specifications: Detailed facility and infrastructure specifications, including power, cooling, and connectivity

4. Schedule 4 - Security Procedures: Detailed security protocols, access control procedures, and security incident response

5. Schedule 5 - Incident Response Plan: Procedures for handling service interruptions, security incidents, and disaster recovery

6. Schedule 6 - Compliance Certifications: Copies of relevant compliance certifications and audit reports

7. Schedule 7 - Exit Plan: Procedures for service termination, data migration, and facility decommissioning

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

United States

Publisher

Genie AI

Cost

Free to use
Industries

FISMA: Federal Information Security Management Act - Sets standards for federal information security management and protection of agency information systems

HIPAA: Health Insurance Portability and Accountability Act - Regulates the handling and protection of healthcare data, including storage and transmission requirements

GLBA: Gramm-Leach-Bliley Act - Requires financial institutions to explain their information-sharing practices and protect sensitive financial data

FTC Act: Federal Trade Commission Act - Prohibits unfair or deceptive practices in commerce, including data security and privacy practices

SOX: Sarbanes-Oxley Act - Mandates strict financial record-keeping and reporting for public companies, affecting data storage and security requirements

CCPA: California Consumer Privacy Act - Provides California residents with data privacy rights and regulates businesses' data handling practices

VCDPA: Virginia Consumer Data Protection Act - Establishes framework for controlling and processing personal data of Virginia residents

PCI DSS: Payment Card Industry Data Security Standard - Sets security standards for organizations handling credit card information

ISO 27001: International standard for information security management systems, providing framework for data center security policies

UCC: Uniform Commercial Code - Governs commercial transactions and contracts across US states

E-SIGN Act: Electronic Signatures in Global and National Commerce Act - Provides legal framework for electronic signatures and records

EPA Regulations: Environmental Protection Agency regulations affecting data center operations, including energy consumption and waste management

OSHA: Occupational Safety and Health Administration regulations ensuring workplace safety in data center environments

GDPR: General Data Protection Regulation - EU regulation affecting data centers handling European resident data, including strict data protection requirements

State Data Breach Laws: Various state-specific regulations requiring notification and response procedures in case of data breaches

SSAE 18: Statement on Standards for Attestation Engagements, providing framework for SOC reports on service organization controls

NIST Framework: National Institute of Standards and Technology cybersecurity framework providing guidelines for managing cybersecurity risks

Building and Safety Codes: Local and national regulations governing physical infrastructure, electrical systems, and fire safety in data centers

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

External Service Level Agreement

A U.S.-governed agreement defining service standards, performance metrics, and obligations between a service provider and customer, including compliance requirements and service level commitments.

find out more

Sla Tech

A U.S.-governed agreement defining performance standards and metrics for technology services, including service levels, support requirements, and remedies for non-compliance.

find out more

Service Desk Sla

A US-governed agreement defining service levels, metrics, and obligations for IT support services between a service provider and customer.

find out more

Sla With Vendor

A U.S.-governed agreement defining performance standards and metrics for vendor-provided services.

find out more

SLA Consulting Services

A U.S.-governed agreement defining performance standards and deliverables for consulting services, including metrics and remedies for service failures.

find out more

Standard SaaS Sla

A U.S.-governed agreement defining service levels and performance standards for SaaS solutions, including remedies for service failures.

find out more

Sla Payment Terms

A U.S.-compliant legal document defining payment terms and conditions linked to service level agreements.

find out more

Sla In Logistics

A U.S.-governed agreement defining performance standards and operational requirements between logistics service providers and their customers.

find out more

IT Department Sla

A U.S.-compliant agreement defining service standards between an internal IT department and business units.

find out more

Agency Service Level Agreement

A U.S.-governed agreement defining service levels and performance metrics between a principal and their agent, establishing measurable standards and compliance requirements.

find out more

Sla Ola

US-governed Service Level Agreement (SLA) and Operating Level Agreement (OLA) defining service standards, performance metrics, and operational procedures between providers and recipients.

find out more

Sla In Software Engineering

A U.S.-governed legal agreement defining performance standards and service levels for software service delivery between provider and customer.

find out more

Contact Center Sla

US-jurisdiction Service Level Agreement for contact center operations, defining performance metrics and operational standards in compliance with American regulations.

find out more

Customer Support Sla

A US-jurisdiction service level agreement defining customer support standards, metrics, and obligations between service provider and customer.

find out more

Sla Service License Agreement

A U.S.-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.

find out more

Sla In Banking

A U.S.-governed agreement defining performance standards and compliance requirements for banking services, subject to federal and state banking regulations.

find out more

SLA In Sales

A U.S.-compliant Service Level Agreement defining service standards and performance metrics in sales relationships.

find out more

Courier Service Level Agreement

A U.S.-governed agreement establishing performance standards and terms for courier services, subject to federal and state transportation laws.

find out more

Application Availability Sla

A U.S.-governed agreement defining guaranteed uptime and availability metrics for software applications, including remedies for service disruptions.

find out more

Sla For Software Development Project

A U.S.-governed agreement establishing performance metrics and quality standards for software development services, including deliverables and service levels.

find out more

Recruitment Process Outsourcing Service Level Agreements

A U.S.-governed agreement defining terms, metrics, and obligations for outsourced recruitment services between an RPO provider and client organization.

find out more

Industry Standard Sla

A U.S.-compliant agreement defining service standards, metrics, and remedies between service providers and customers.

find out more

Incident Response Time Sla

A U.S.-compliant service level agreement defining response times and procedures for handling security incidents and system disruptions.

find out more

99.99 Sla

A U.S.-governed Service Level Agreement establishing 99.99% uptime commitment with detailed service metrics and remedies for critical technical services.

find out more

Service Level Agreement Human Resources

A U.S.-compliant agreement defining performance standards and deliverables for HR service provision.

find out more

Hr Sla

A U.S.-compliant Human Resources Service Level Agreement defining HR service delivery standards, metrics, and obligations between service provider and client.

find out more

Recruiting Sla

A U.S.-compliant agreement defining performance metrics and service standards between a company and its recruitment service provider.

find out more

SLA For Website Development

A US-governed agreement defining service levels and performance metrics for website development services.

find out more

Sla For Testing Projects

A U.S.-compliant Service Level Agreement defining terms and metrics for software testing services.

find out more

SLA For Cleaning Services

A U.S.-compliant service level agreement defining terms, conditions, and performance standards for professional cleaning services.

find out more

Marketing Agency Service Level Agreement

A U.S.-governed agreement defining performance standards and deliverables between a marketing agency and its client.

find out more

Corporate Level Sla

A U.S.-governed agreement defining service performance standards and metrics between service providers and corporate customers.

find out more

Sla In Telecom

US-compliant telecommunications Service Level Agreement template defining service standards and performance metrics between providers and customers.

find out more

Service Level Agreement For IT Services

A US-governed agreement defining service levels, metrics, and responsibilities between IT service providers and their clients.

find out more

Supplier Service Level Agreement

A U.S.-governed agreement defining service levels, performance metrics, and remedies between a supplier and customer.

find out more

Service Level Agreement For Warehousing And Distribution

A U.S.-governed agreement establishing performance metrics and operational requirements between warehouse service providers and clients.

find out more

Msp Sla

A US-based legal agreement defining service levels and responsibilities between an IT managed service provider and their client.

find out more

Sla Contract

A U.S.-governed contract defining service levels, metrics, and obligations between service provider and customer.

find out more

Sla Api

A U.S.-compliant legal agreement defining performance metrics and service obligations for API services.

find out more

Production Sla

A U.S.-governed agreement defining service levels, performance metrics, and quality standards for production services, with specified remedies for non-compliance.

find out more
See more related templates

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it

2 Docs LeftAccess Now