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1. Parties: Identification of the data center service provider and the customer, including legal entity details
2. Background: Context of the agreement and brief description of services to be provided
3. Definitions: Key terms used throughout the agreement, including technical and operational terminology
4. Service Description: Detailed description of data center services, including facility specifications and core offerings
5. Service Levels: Specific performance metrics, uptime guarantees, and measurement methodologies
6. Security Requirements: Physical and digital security measures, access controls, and compliance standards
7. Data Protection: Data handling procedures, privacy requirements, and compliance obligations
8. Term and Termination: Duration of agreement, renewal terms, and termination conditions
1. Environmental Controls: Requirements for temperature, humidity, and environmental monitoring when customer has specific facility requirements
2. Cross-Border Data Transfer: Requirements and procedures for international data movement and compliance with cross-border data regulations
3. Industry-Specific Compliance: Additional compliance requirements for specific industries such as healthcare (HIPAA), financial services (GLBA), or government contracts
1. Schedule 1 - Service Level Metrics: Detailed performance metrics, measurement methodologies, and reporting requirements
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, including base fees, variable charges, and payment terms
3. Schedule 3 - Technical Specifications: Detailed facility and infrastructure specifications, including power, cooling, and connectivity
4. Schedule 4 - Security Procedures: Detailed security protocols, access control procedures, and security incident response
5. Schedule 5 - Incident Response Plan: Procedures for handling service interruptions, security incidents, and disaster recovery
6. Schedule 6 - Compliance Certifications: Copies of relevant compliance certifications and audit reports
7. Schedule 7 - Exit Plan: Procedures for service termination, data migration, and facility decommissioning
Business Day
Business Hours
Colocation Services
Confidential Information
Customer Data
Data Center
Data Center Infrastructure
Disaster Recovery
Emergency Maintenance
Force Majeure Event
Incident
Maintenance Window
Performance Credits
Personal Data
Planned Maintenance
Response Time
Security Breach
Service Credits
Service Level Agreement
Service Levels
Services
Support Services
System
Uptime
Availability Guarantees
Security Requirements
Data Protection
Confidentiality
Service Credits
Maintenance and Support
Disaster Recovery
Force Majeure
Termination Rights
Payment Terms
Liability and Indemnification
Insurance
Compliance
Audit Rights
Change Management
Exit Management
Dispute Resolution
Service Reporting
Intellectual Property
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