1. Parties: Identification of the data center service provider and the client, including full legal names and registered addresses
2. Background: Context of the agreement, including brief description of the services and the parties' intentions
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Service Description: Comprehensive description of the data center services being provided, including facility specifications and basic service parameters
5. Service Level Commitments: Detailed specifications of guaranteed service levels, including availability, power supply, cooling, connectivity, and response times
6. Performance Monitoring and Reporting: Methods and frequency of service level monitoring, reporting procedures, and access to performance metrics
7. Security Requirements: Physical and digital security measures, access controls, and security protocols
8. Maintenance and Support: Scheduled maintenance procedures, support services, and response times for different incident categories
9. Data Protection and Privacy: GDPR compliance measures and data protection obligations of both parties
10. Disaster Recovery and Business Continuity: Procedures and commitments for disaster recovery and ensuring service continuity
11. Fees and Payment Terms: Pricing structure, payment schedules, and billing procedures
12. Service Credits and Penalties: Compensation structure for service level failures and calculation of service credits
13. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
14. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
15. General Provisions: Standard legal provisions including governing law, dispute resolution, and force majeure
