Cloud Service Level Agreement Template for Ireland

1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, recommended for critical services or when handling sensitive data

2. Multi-Tenant Provisions: Specific provisions for shared infrastructure environments, necessary when the service involves multi-tenant architecture

3. Third-Party Services: Provisions regarding integration with or dependency on third-party services, needed when the service incorporates external components

4. Data Migration: Procedures for initial data migration and exit migration, important for services involving large data volumes

5. Compliance with Industry Standards: Specific industry compliance requirements, necessary for regulated industries or specialized services

6. Service Modifications: Procedures for service upgrades, modifications, and end-of-life management, important for evolving services

7. Audit Rights: Customer rights to audit service provider's compliance and security measures, important for regulated industries

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service level measurements, calculation methods, and reporting

2. Schedule 2 - Support Services Details: Comprehensive support procedures, escalation paths, and contact information

3. Schedule 3 - Security Standards and Procedures: Detailed security protocols, certifications, and compliance measures

4. Schedule 4 - Pricing and Service Credits: Detailed pricing structure, service credit calculations, and examples

5. Schedule 5 - Technical Requirements: Customer infrastructure requirements and technical specifications

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Exit Plan: Detailed procedures for service termination and transition

8. Appendix A - Service Description: Detailed technical description of service components and features

9. Appendix B - Acceptable Use Policy: Detailed rules and restrictions for service usage