Document background
This Internal Service Level Agreement template is designed for use under Irish law when establishing formal service arrangements between departments or business units within the same organization. It is particularly valuable for organizations seeking to implement clear governance structures, accountability measures, and performance standards for internal service delivery. The document incorporates key elements required under Irish law and regulatory frameworks, including data protection requirements, employment considerations, and corporate governance standards. It should be used when departments need to formalize their service relationships, establish clear performance metrics, and create transparent accountability mechanisms. The agreement typically includes detailed service specifications, performance standards, reporting requirements, and escalation procedures, while remaining flexible enough to accommodate various types of internal service arrangements.
