1. Business Continuity and Disaster Recovery: Include when service availability is critical or when handling sensitive data

2. Change Management: Include when service requirements are likely to evolve over time

3. Intellectual Property Rights: Include when services involve creation or use of intellectual property

4. Staff and Subcontractors: Include when service provider may use subcontractors or when specific staff qualifications are required

5. Insurance and Liability: Include when services carry significant risks or high-value implications

6. Exit Management: Include for complex services requiring transition planning

7. Compliance and Audit Rights: Include when regulatory compliance is critical or when regular audits are needed

8. Service Level Review and Improvement: Include when long-term service optimization is important

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Reporting Requirements: Templates and specifications for required reports

7. Appendix A - Technical Infrastructure: Technical specifications of systems and infrastructure used

8. Appendix B - Contact Matrix: Key personnel and contact details for both parties