SLA Outsourcing Services Template for Ireland

1. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

2. Regulatory Compliance: Needed for regulated industries or when handling regulated activities

3. Staff and Key Personnel: Include when specific personnel are critical to service delivery or when staff transfer is involved

4. Anti-Bribery and Corruption: Required for international services or high-risk jurisdictions

5. Environmental and Social Responsibility: Include when relevant to corporate policies or industry requirements

6. Force Majeure: Optional but recommended for long-term or critical services

7. Insurance: Required for high-risk services or when mandated by regulation

8. Change Control: Include for complex services or where frequent changes are expected

1. Schedule 1 - Services Description: Detailed specification of services, including scope and exclusions

2. Schedule 2 - Service Levels and KPIs: Detailed service level metrics, measurement methods, and penalties

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed list of customer obligations and requirements

5. Schedule 5 - Governance Procedures: Detailed governance structure, meeting schedules, and reporting requirements

6. Schedule 6 - Security Requirements: Detailed security policies, procedures, and compliance requirements

7. Schedule 7 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

8. Schedule 8 - Exit Plan: Detailed transition and termination assistance requirements

9. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and requirements

10. Appendix B - Personnel: Key personnel, roles, and responsibilities

11. Appendix C - Approved Subcontractors: List of approved subcontractors and their roles