Data Warehouse Sla for the United States

Data Warehouse Sla Template for United States

A Data Warehouse SLA is a legally binding agreement that defines the terms, conditions, and service levels for data warehouse services in the United States. It establishes performance metrics, security requirements, and compliance obligations while adhering to federal regulations such as HIPAA, GLBA, and state-specific data protection laws. The agreement outlines availability guarantees, data handling procedures, disaster recovery protocols, and remedies for service failures.

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What is a Data Warehouse Sla?

The Data Warehouse SLA serves as a critical document for organizations requiring secure, reliable data storage and management services. This agreement type is essential in the United States market where data protection regulations vary by state and industry. The document defines specific performance metrics, compliance requirements, and security standards while establishing clear accountability for service delivery. A Data Warehouse SLA typically includes provisions for data handling, disaster recovery, security protocols, and service availability guarantees, ensuring alignment with relevant U.S. federal and state regulations.

What sections should be included in a Data Warehouse Sla?

1. Parties: Identification of the service provider and customer, including legal entities and contact details

2. Background: Context of the agreement and purpose of the data warehouse services

3. Definitions: Key terms used throughout the SLA including technical terminology

4. Service Description: Detailed description of the data warehouse services being provided

5. Service Level Metrics: Specific, measurable performance targets including availability, response times, and reliability metrics

6. Security Requirements: Mandatory security measures, protocols, and compliance requirements

7. Data Protection: Data handling, privacy requirements, and compliance with relevant regulations

8. Term and Termination: Duration of agreement and conditions for termination

What sections are optional to include in a Data Warehouse Sla?

1. Disaster Recovery: Procedures for data recovery and business continuity in case of system failures or emergencies

2. Data Migration: Procedures and requirements for moving data in and out of the warehouse system

3. Training and Support: Details of training services and ongoing support provided to client personnel

4. Custom Development: Terms and conditions for any custom features or modifications to the standard service

What schedules should be included in a Data Warehouse Sla?

1. Service Level Metrics Detail: Detailed breakdown of all performance metrics and measurement methodologies

2. Pricing Schedule: Detailed pricing structure, including base fees and additional charges

3. Technical Specifications: Detailed technical requirements and specifications of the data warehouse

4. Security Standards: Detailed security protocols and compliance requirements

5. Incident Response Plan: Detailed procedures for handling security incidents and data breaches

6. Data Processing Agreement: Detailed terms for data processing in compliance with privacy regulations

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

United States

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Industries

HIPAA: Health Insurance Portability and Accountability Act - Federal law that protects sensitive patient health information from being disclosed without consent

GLBA: Gramm-Leach-Bliley Act - Federal law requiring financial institutions to explain their information-sharing practices and protect sensitive data

FISMA: Federal Information Security Management Act - Defines framework for protecting government information, operations and assets against threats

SOX: Sarbanes-Oxley Act - Mandates strict requirements for financial reporting and data integrity in public companies

FTC Act: Federal Trade Commission Act - Prohibits unfair or deceptive practices in data handling and privacy

CCPA: California Consumer Privacy Act - Provides California residents with rights regarding their personal information and imposes obligations on businesses

VCDPA: Virginia Consumer Data Protection Act - Provides Virginia residents with rights over their personal data and regulates data processing

Colorado Privacy Act: State law providing Colorado residents with privacy rights and imposing obligations on data controllers and processors

NIST Cybersecurity Framework: Voluntary framework of computer security guidance for organizations to assess and improve their ability to prevent, detect, and respond to cyber attacks

ISO 27001: International standard for information security management systems (ISMS), providing requirements for establishing, implementing, and maintaining an ISMS

PCI DSS: Payment Card Industry Data Security Standard - Security standard for organizations that handle branded credit cards from major card schemes

UCC: Uniform Commercial Code - Harmonizes state laws regarding sales and commercial transactions across the United States

E-SIGN Act: Electronic Signatures in Global and National Commerce Act - Facilitates the use of electronic records and signatures in interstate and foreign commerce

GDPR Compliance Requirements: European Union's General Data Protection Regulation requirements that may apply to US companies handling EU resident data

Privacy Shield Framework: Framework for regulating transatlantic exchanges of personal data for commercial purposes between the EU and US

Standard Contractual Clauses: Standardized contractual terms approved by the European Commission for international data transfers

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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