1. Transition Services: Procedures for service transition at the start of the agreement, used when complex implementation is required

2. Disaster Recovery: Disaster recovery and business continuity provisions, included when services are business-critical

3. Security Requirements: Specific security measures and compliance requirements, needed when handling sensitive data

4. Subcontractors: Rules regarding the use of subcontractors, included when subcontracting is permitted

5. Insurance Requirements: Specific insurance coverage requirements, included for high-risk or high-value services

6. Data Protection: Detailed data protection provisions, required when personal data is processed

7. Change Management: Procedures for implementing changes to services or service levels, needed for dynamic service environments

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service and task

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule 5 - Contact Details: Key contacts and escalation paths for both parties

6. Schedule 6 - Report Templates: Templates for all required service reports

7. Schedule 7 - Technical Requirements: Technical specifications and requirements for service delivery

8. Appendix A - Service Level Measurement Tools: Description of tools and systems used for service level measurement