1. Data Protection: Required when services involve processing of personal data under Swiss FADP

2. Disaster Recovery: Include for critical services requiring business continuity planning

3. Security Requirements: Necessary for services involving IT systems or sensitive data

4. Change Management: Include when services may require frequent modifications or updates

5. Intellectual Property Rights: Required when services involve creation or use of intellectual property

6. Personnel Requirements: Include when specific qualifications or security clearances are needed

7. Insurance: Include when services involve significant risks requiring specific insurance coverage

8. Exit Management: Important for complex services requiring transition planning

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Service Credits Calculation: Formula and examples for calculating service credits

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Report Templates: Standard formats for service level reports and performance monitoring

8. Appendix C - Contact Details: Key contacts and authorized representatives for both parties