1. Data Protection and Security: Required when service involves processing of personal or sensitive data

2. Business Continuity: Needed for critical services requiring disaster recovery planning

3. Continuous Improvement: Optional section for long-term contracts where service evolution is expected

4. Third-Party Contractors: Required when subcontractors are involved in service delivery

5. Industry-Specific Compliance: Needed when service must comply with specific industry regulations

6. Change Management: Required for services that may need significant modifications during the contract term

7. Knowledge Transfer: Important for services requiring significant handover or training

1. Schedule 1 - Technical Service Specifications: Detailed technical parameters and specifications of the service

2. Schedule 2 - Service Level Metrics and Calculations: Detailed formulas and methods for calculating each service level metric

3. Schedule 3 - Price and Service Credits Calculator: Detailed calculation methods for service credits and penalties

4. Schedule 4 - Reporting Templates: Standard formats for regular service level reports

5. Schedule 5 - Contact Matrix: Key contacts and escalation procedures for both parties

6. Schedule 6 - Service Implementation Plan: Timeline and milestones for service implementation

7. Appendix A - Technical Infrastructure Requirements: Specific technical requirements for service delivery

8. Appendix B - Security Standards and Procedures: Detailed security requirements and procedures