1. Data Protection and Security: Specific provisions for handling personal data and security measures, required if personal data is processed

2. Disaster Recovery: Procedures and requirements for service continuity in case of disasters, recommended for critical services

3. Training and Support: Details of training and support services, if included in the service offering

4. Continuous Improvement: Provisions for regular service review and improvement processes, recommended for long-term agreements

5. Transition Services: Procedures for service transition at the start and end of the agreement, relevant for complex service arrangements

6. Third-Party Dependencies: Management of third-party suppliers and dependencies, needed if external providers are involved

7. Insurance Requirements: Specific insurance obligations, recommended for high-value or high-risk services

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of all service level metrics and measurement methodologies

2. Schedule 2 - Service Credit Calculations: Detailed calculations and examples of service credit mechanisms

3. Schedule 3 - Operational Procedures: Detailed procedures for day-to-day service operation and management

4. Schedule 4 - Contact Details and Escalation Matrix: List of key contacts and detailed escalation procedures

5. Schedule 5 - Reporting Templates: Standard templates for service level reporting

6. Schedule 6 - Technical Infrastructure: Details of technical infrastructure and systems covered by the SLA

7. Appendix A - Service Level History: Historical service level data if this is a renewal agreement

8. Appendix B - Compliance Requirements: Specific regulatory or industry compliance requirements affecting service delivery