1. Disaster Recovery: Procedures for service continuation in case of major incidents, required for critical production services

2. Security Requirements: Specific security measures and compliance requirements, necessary when handling sensitive data or materials

3. Environmental Standards: Environmental compliance and sustainability requirements, relevant for production processes with environmental impact

4. Quality Control Procedures: Detailed quality assurance processes, important for manufacturing or food production

5. Staff Requirements: Specific qualifications or certifications required for service delivery personnel

6. Intellectual Property Rights: IP ownership and usage rights, necessary when the production involves creative or innovative elements

7. Insurance Requirements: Specific insurance coverage requirements, important for high-risk production activities

8. Subcontractor Management: Rules and procedures for managing subcontractors, relevant when third parties are involved in production

9. Capacity Planning: Procedures for managing production capacity and scaling, important for variable volume requirements

10. Exit Management: Detailed procedures for service transition at contract end, important for complex production processes

1. Schedule 1 - Service Specifications: Detailed technical specifications of the production services

2. Schedule 2 - Service Level Targets: Specific metrics and targets for each service level

3. Schedule 3 - Pricing and Payment: Detailed pricing structure, payment terms, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule 5 - Report Templates: Standard formats for various required reports

6. Appendix A - Technical Requirements: Detailed technical requirements and standards

7. Appendix B - Operating Procedures: Step-by-step procedures for routine operations

8. Appendix C - Change Request Forms: Standard forms for requesting service changes

9. Appendix D - Incident Categories: Classification and definitions of various incident types

10. Appendix E - Performance Calculation Methods: Detailed methods for calculating service level performance