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1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and relationship between parties
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Scope of Services: Detailed description of the product management services to be provided
5. Service Levels and Performance Metrics: Specific, measurable performance criteria and service level targets
6. Roles and Responsibilities: Clear delineation of responsibilities for both parties
7. Operating Hours and Response Times: Defined service hours and response times for different types of requests
8. Reporting and Communication: Regular reporting requirements and communication protocols
9. Issue Resolution and Escalation: Process for handling service issues and escalation procedures
10. Change Management: Procedures for implementing changes to services or requirements
11. Term and Termination: Duration of the agreement and termination conditions
12. Fees and Payment Terms: Pricing structure, payment schedule, and related terms
13. General Terms: Standard legal provisions including liability, force majeure, and governing law
1. Data Protection and Privacy: Detailed provisions for handling personal data - required if personal data processing is involved
2. Intellectual Property Rights: Specific IP provisions - needed if service involves creation or use of intellectual property
3. Business Continuity: Disaster recovery and business continuity procedures - for critical services
4. Security Requirements: Specific security protocols and requirements - for services involving sensitive data or systems
5. Training and Knowledge Transfer: Requirements for training and knowledge sharing - for complex services requiring specific expertise
6. Transition Services: Procedures for service transition - needed for complex service implementations
7. Third-Party Obligations: Terms relating to third-party providers - required if subcontractors are involved
1. Schedule 1: Service Description: Detailed technical specifications of the product management services
2. Schedule 2: Service Level Specifications: Detailed metrics, KPIs, and measurement methodologies
3. Schedule 3: Price Schedule: Detailed pricing breakdown and payment terms
4. Schedule 4: Operational Procedures: Detailed operational processes and procedures
5. Schedule 5: Contact Details and Escalation Matrix: Key contacts and escalation procedures
6. Appendix A: Technical Requirements: Specific technical requirements and standards
7. Appendix B: Report Templates: Standard templates for various required reports
8. Appendix C: Change Request Forms: Standard forms for requesting and documenting changes
Acceptance Criteria
Business Day
Business Hours
Change Request
Confidential Information
Deliverables
Documentation
Effective Date
Emergency Change
Escalation Matrix
Force Majeure
Incident
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Maintenance Window
Metrics
Normal Business Hours
Out of Hours
Performance Report
Product
Product Backlog
Product Development Cycle
Product Manager
Product Owner
Product Requirements
Product Roadmap
Professional Services
Project
Quality Standards
Release
Response Time
Resolution Time
Service Credits
Service Hours
Service Level Agreement (SLA)
Service Level Targets
Service Provider
Service Recipient
Services
Severity Levels
Specifications
Stakeholders
Standard Operating Procedures
Support Hours
Support Services
Term
Third-Party Products
User Acceptance Testing
Working Day
Service Levels
Performance Standards
Response Times
Reporting Requirements
Quality Assurance
Change Management
Acceptance Testing
Fees and Payments
Service Credits
Confidentiality
Data Protection
Intellectual Property
Liability
Indemnification
Force Majeure
Term and Termination
Dispute Resolution
Governing Law
Assignment
Subcontracting
Insurance
Warranties
Compliance with Laws
Audit Rights
Business Continuity
Personnel
Notice Requirements
Entire Agreement
Severability
Amendment
Non-Solicitation
Conflict of Interest
Service Provider Obligations
Client Obligations
Emergency Procedures
Escalation Procedures
Documentation Requirements
Training and Support
Security Requirements
Risk Management
Technology
Software Development
IT Services
Professional Services
E-commerce
Financial Services
Healthcare Technology
Telecommunications
Digital Products
Consumer Electronics
SaaS (Software as a Service)
Manufacturing Technology
Retail Technology
Product Management
Legal
Procurement
Operations
Service Delivery
Quality Assurance
Business Development
Technical Operations
Contract Administration
Vendor Management
Risk and Compliance
Product Development
Product Manager
Head of Product
Chief Product Officer
Product Owner
Director of Product Management
VP of Product
Service Delivery Manager
Contract Manager
Legal Counsel
Procurement Manager
Operations Director
Business Development Manager
Technical Product Manager
Product Development Manager
Quality Assurance Manager
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