SLA Product Management Template for Philippines

1. Disaster Recovery: Include when the product management services are critical to business continuity, outlining recovery procedures and timelines

2. Intellectual Property Rights: Include when the services involve creation or handling of intellectual property

3. Training and Knowledge Transfer: Include when the service provider needs to provide training or documentation to the client's team

4. Compliance with Industry Standards: Include when specific industry standards or certifications are relevant to the product management services

5. Service Credits: Include when financial penalties or credits are tied to service level performance

6. Multi-location Services: Include when services are provided across multiple locations or jurisdictions within the Philippines

1. Schedule A - Service Level Metrics: Detailed breakdown of all service level metrics, measurement methods, and targets

2. Schedule B - Rate Card: Detailed pricing structure, including base fees and any variable components

3. Schedule C - Escalation Matrix: Contact details and escalation procedures for different types of issues

4. Schedule D - Technical Requirements: Specific technical requirements, tools, and systems to be used in service delivery

5. Schedule E - Reporting Templates: Standard templates for regular service level reports and performance dashboards

6. Appendix 1 - Product Management Procedures: Detailed procedures and methodologies for product management activities

7. Appendix 2 - Change Request Forms: Standard forms and procedures for requesting and documenting changes