Service Level Agreement For Schools Template for Philippines

1. Change Management: Procedures for requesting and implementing service changes - include if services may need significant modifications

2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical technology services

3. Training and Support: Details of training provided to school staff - include if service requires user training

4. Third-Party Integration: Terms for integration with other school systems - include if service connects with other platforms

5. Student Data Management: Specific provisions for handling student data - include if service processes student information

6. Compliance with Educational Standards: Alignment with DepEd requirements - include if service directly impacts educational delivery

7. Service Credits: Compensation scheme for service level failures - include for high-value or critical services

1. Schedule A - Service Specifications: Detailed technical specifications of services

2. Schedule B - Service Level Metrics: Specific performance indicators and measurement criteria

3. Schedule C - Fee Schedule: Detailed breakdown of all fees and charges

4. Schedule D - Support Procedures: Detailed support processes and contact information

5. Schedule E - Data Processing Agreement: Specific terms for handling personal and sensitive data

6. Schedule F - Implementation Plan: Timeline and milestones for service implementation

7. Appendix 1 - Incident Response Plan: Procedures for handling service incidents and outages

8. Appendix 2 - Report Templates: Standard formats for performance and incident reporting

9. Appendix 3 - Compliance Certificates: Relevant regulatory compliance certificates and licenses