1. Disaster Recovery: Detailed procedures for system recovery and business continuity, recommended for critical services

2. Training and Support Materials: Details of training provided to staff and students, necessary when the service requires specific user training

3. Integration Requirements: Technical specifications for integration with existing school systems, needed when service interfaces with other platforms

4. Compliance with Educational Standards: Specific educational quality standards and compliance requirements, important for educational content providers

5. Multi-Site Services: Provisions for schools with multiple locations or campuses, applicable for larger educational institutions

6. Student Privacy Provisions: Additional privacy measures specific to student data, recommended when handling sensitive student information

1. Schedule 1: Service Specifications: Detailed technical specifications of all services covered by the agreement

2. Schedule 2: Service Level Targets: Specific metrics and KPIs for measuring service performance

3. Schedule 3: Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

4. Schedule 4: Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5: Data Processing Agreement: Specific terms for data processing in compliance with GDPR/AVG requirements

6. Schedule 6: Security Requirements: Detailed security protocols and requirements

7. Appendix A: Technical Requirements: Minimum technical specifications and requirements for service delivery

8. Appendix B: Contact Matrix: List of key contacts and responsible persons from both parties