1. Data Protection: Required when services involve processing personal data, incorporating GDPR requirements

2. Security Requirements: Detailed security standards and procedures, necessary for services involving sensitive data or systems

3. Disaster Recovery: Include when service continuity is critical, outlining recovery procedures and timelines

4. Change Management: Required for complex services where changes to service parameters may be needed over time

5. Subcontractors: Include when service provider may use third-party suppliers

6. Insurance Requirements: Necessary for high-value or high-risk services

7. Exit Management: Important for complex services requiring transition planning

8. Service Enhancement: Optional section for defining procedures for service improvements and upgrades

1. Schedule 1 - Service Definitions: Detailed technical specifications of services and components

2. Schedule 2 - Service Level Metrics: Detailed parameters, formulas, and thresholds for each service level

3. Schedule 3 - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

4. Schedule 4 - Reporting Templates: Standard formats for performance reports and notifications

5. Schedule 5 - Escalation Procedures: Contact details and procedures for different levels of escalation

6. Schedule 6 - Pricing and Payment: Service fees and payment terms

7. Appendix A - Technical Infrastructure: Description of technical environment and dependencies

8. Appendix B - Support Procedures: Detailed support processes and contact information