1. Data Protection and Privacy: Required when services involve processing of personal or sensitive data

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Essential for services involving sensitive systems or data

4. Transition Services: Required when complex service transition or exit management is needed

5. Regulatory Compliance: Necessary for regulated industries or services

6. Intellectual Property Rights: Important when services involve creation or use of intellectual property

7. Third-Party Dependencies: Required when service delivery depends on third-party providers

1. Schedule A - Service Definitions: Detailed technical specifications of each service component

2. Schedule B - Service Level Metrics: Comprehensive list of all service level metrics and their calculations

3. Schedule C - Measurement Methodology: Detailed procedures for measuring each service level metric

4. Schedule D - Penalty Calculations: Formulae and examples for calculating penalties and credits

5. Schedule E - Operational Procedures: Detailed operational processes and procedures

6. Schedule F - Escalation Matrix: Contact details and escalation hierarchy

7. Schedule G - Reporting Templates: Standard formats for various required reports

8. Appendix 1 - Technical Infrastructure: Details of technical infrastructure supporting the services

9. Appendix 2 - Contact Information: Key personnel and contact details for both parties