The Service Level Agreement For Digital Marketing is essential for businesses operating in India's rapidly growing digital marketing landscape. This document is typically used when a company engages a digital marketing service provider and needs to establish clear, measurable performance standards and service expectations. It incorporates requirements from Indian legislation including the IT Act, Consumer Protection Act, and advertising regulations, while addressing crucial aspects such as data protection, digital content compliance, and performance metrics. The agreement is particularly relevant given India's expanding digital economy and the increasing need for formalized digital marketing service arrangements that protect both service providers and clients while ensuring regulatory compliance.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the service provider and client, including registered addresses and company details
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of technical terms, marketing metrics, and other key terms used in the agreement
4. Scope of Services: Comprehensive description of digital marketing services to be provided
5. Service Level Requirements: Specific performance metrics, KPIs, and service standards
6. Provider Obligations: Detailed responsibilities of the digital marketing service provider
7. Client Obligations: Client's responsibilities, including provision of materials and approvals
8. Performance Monitoring and Reporting: Methods and frequency of performance measurement and reporting
9. Data Protection and Privacy: Compliance with data protection laws and privacy requirements
10. Intellectual Property Rights: Ownership and usage rights of marketing materials and content
11. Fees and Payment Terms: Pricing structure, payment schedule, and billing procedures
12. Term and Termination: Duration of agreement and termination conditions
13. Confidentiality: Protection of confidential information and trade secrets
14. Dispute Resolution: Process for handling disputes and jurisdiction details
15. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Social Media Management: Specific terms for social media platform management, used when services include social media marketing
2. Content Creation Services: Detailed terms for content creation and approval processes, included when content creation is part of the services
3. SEO Services: Specific terms for Search Engine Optimization services, included when SEO is part of the scope
4. PPC Advertising: Terms specific to Pay-Per-Click advertising management, used when PPC services are included
5. Website Analytics: Terms regarding website tracking and analytics services, included when analytics reporting is part of the scope
6. Third-Party Tools and Services: Terms regarding use of third-party marketing tools and services, included when specific tools are part of the service delivery
7. Crisis Management: Procedures for handling social media or marketing crises, included for high-risk or large-scale campaigns
8. International Marketing Compliance: Additional terms for compliance with international marketing laws, included when services extend beyond India
9. Influencer Marketing: Terms specific to influencer collaboration and management, included when influencer marketing is part of the services
1. Schedule A - Service Specifications: Detailed breakdown of all digital marketing services and deliverables
2. Schedule B - Service Level Metrics: Specific KPIs, targets, and measurement methodologies
3. Schedule C - Fee Schedule: Detailed pricing structure, including any variable costs or performance-based fees
4. Schedule D - Reporting Templates: Standard formats for performance reports and analytics
5. Schedule E - Approved Tools and Platforms: List of authorized marketing tools and platforms to be used
6. Schedule F - Content Guidelines: Brand guidelines and content creation standards
7. Appendix 1 - Emergency Contact Protocol: List of key contacts and escalation procedures for urgent issues
8. Appendix 2 - Data Processing Agreement: Specific terms for handling personal data in compliance with privacy laws
9. Appendix 3 - Campaign Calendar: Planned marketing activities and campaign schedules
Relevant legal definitions
Advertising Materials
Analytics Data
Applicable Laws
Approved Platforms
Business Day
Campaign
Confidential Information
Content Calendar
Conversion Rate
Customer Data
Deliverables
Digital Marketing Services
Effective Date
Emergency Support
Engagement Rate
Force Majeure Event
Impressions
Intellectual Property Rights
Key Performance Indicators (KPIs)
Marketing Budget
Marketing Materials
Marketing Strategy
Metrics
Payment Terms
Performance Reports
Personal Data
Platform Guidelines
Response Time
Service Credits
Service Hours
Service Level Requirements
Service Provider
Social Media Channels
Target Audience
Term
Territory
Third-Party Tools
User Generated Content
Website Analytics
Work Product
Analytics Data
Applicable Laws
Approved Platforms
Business Day
Campaign
Confidential Information
Content Calendar
Conversion Rate
Customer Data
Deliverables
Digital Marketing Services
Effective Date
Emergency Support
Engagement Rate
Force Majeure Event
Impressions
Intellectual Property Rights
Key Performance Indicators (KPIs)
Marketing Budget
Marketing Materials
Marketing Strategy
Metrics
Payment Terms
Performance Reports
Personal Data
Platform Guidelines
Response Time
Service Credits
Service Hours
Service Level Requirements
Service Provider
Social Media Channels
Target Audience
Term
Territory
Third-Party Tools
User Generated Content
Website Analytics
Work Product
Clauses
Service Scope
Performance Standards
Service Level Requirements
Data Protection
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Reporting Requirements
Compliance
Warranties
Limitation of Liability
Force Majeure
Term and Termination
Non-Solicitation
Dispute Resolution
Governing Law
Assignment
Amendments
Notice Requirements
Content Rights
Platform Access
Analytics and Monitoring
Emergency Response
Quality Assurance
Subcontracting
Audit Rights
Insurance
Client Obligations
Provider Obligations
Security Requirements
Brand Guidelines
Campaign Management
Performance Metrics
Risk Allocation
Indemnification
Performance Standards
Service Level Requirements
Data Protection
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Reporting Requirements
Compliance
Warranties
Limitation of Liability
Force Majeure
Term and Termination
Non-Solicitation
Dispute Resolution
Governing Law
Assignment
Amendments
Notice Requirements
Content Rights
Platform Access
Analytics and Monitoring
Emergency Response
Quality Assurance
Subcontracting
Audit Rights
Insurance
Client Obligations
Provider Obligations
Security Requirements
Brand Guidelines
Campaign Management
Performance Metrics
Risk Allocation
Indemnification
Relevant Industries
Technology
E-commerce
Retail
Healthcare
Education
Financial Services
Real Estate
Hospitality
Manufacturing
Professional Services
Entertainment
FMCG
Telecommunications
Automotive
Travel and Tourism
Relevant Teams
Legal
Marketing
Digital
Procurement
Compliance
Operations
Business Development
Finance
Creative
Analytics
Content
Social Media
Brand Management
Strategic Planning
Relevant Roles
Chief Marketing Officer
Digital Marketing Manager
Marketing Director
Legal Counsel
Procurement Manager
Business Development Manager
Digital Strategy Director
Content Marketing Manager
Social Media Manager
SEO Specialist
Performance Marketing Manager
Marketing Operations Manager
Compliance Officer
Contract Manager
Agency Relations Manager
Find the exact document you need
Maintaining SLA
An Indian-law governed Service Level Agreement (SLA) Maintenance Contract defining service standards, maintenance obligations, and performance metrics between service provider and customer.
find out more
Network SLA Monitoring
An Indian law-governed agreement establishing network service level monitoring requirements and performance standards between service providers and clients.
find out more
Meeting SLA
An Indian law-governed Service Level Agreement defining performance standards and quality metrics for meeting and conferencing services.
find out more
Document SLA
An Indian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
find out more
SLA Production
An Indian law-governed Service Level Agreement defining performance metrics and quality standards for production services.
find out more
Sla In (Insurance)
An India-compliant Service Level Agreement template for insurance services, aligned with IRDAI regulations and Indian contract law.
find out more
SLA In HR
An HR Service Level Agreement governed by Indian law that defines performance metrics and standards for outsourced HR services.
find out more
SLA For IT Support Services
An Indian law-governed SLA defining terms, conditions, and service levels for IT support services provision, ensuring compliance with local IT regulations.
find out more
SLA Delivery Time
An India-compliant Service Level Agreement template focusing on delivery time commitments and performance standards, aligned with Indian contract law.
find out more
Service Level Agreement For Schools
An India-compliant Service Level Agreement template for schools and their service providers, incorporating educational regulatory requirements and service delivery standards.
find out more
Service Level Agreement For Digital Marketing
An Indian law-governed Service Level Agreement defining terms, metrics, and compliance requirements for digital marketing services.
find out more
P1 Incident SLA
Priority 1 (P1) Incident Service Level Agreement defining critical incident response requirements and commitments under Indian jurisdiction.
find out more
SLA Enterprise
An Enterprise Service Level Agreement under Indian law defining service terms, performance metrics, and compliance requirements for enterprise-level services.
find out more
Sla (Healthcare)
An Indian law-governed Healthcare Service Level Agreement defining performance standards and compliance requirements for healthcare service delivery.
find out more
SLA Uptime
An Indian law-governed Service Level Agreement defining uptime commitments, performance metrics, and remedies for service disruptions.
find out more
Sales SLA
An Indian law-governed Service Level Agreement defining sales service standards, performance metrics, and accountability measures between provider and customer.
find out more
Response SLA
An Indian law-governed Service Level Agreement defining response time commitments, metrics, and remedies for service delivery.
find out more
Cleaning Service Level Agreement
An Indian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
find out more
Task SLA
An Indian jurisdiction Task SLA defining performance metrics, service standards, and remediation procedures for specific task execution between service provider and recipient.
find out more
SLA Training
An Indian law-governed agreement establishing performance metrics and delivery standards for professional training services.
find out more
SLA Time For Incidents
An Indian law-governed Service Level Agreement defining incident response time commitments and management procedures between service providers and clients.
find out more
SLA Tier 3
A Tier 3 Service Level Agreement under Indian law for high-availability data center services with 99.982% uptime commitment and redundant infrastructure systems.
find out more
SLA Storage
An Indian law-governed agreement defining terms, conditions, and service levels for data storage services, ensuring compliance with local regulations and industry standards.
find out more
SLA Employee
An Indian law-governed Employee SLA defining employment terms and performance metrics while ensuring compliance with Indian labor regulations.
find out more
SLA Database
An Indian law-governed SLA defining performance metrics and obligations for database management services, including uptime, security, and support requirements.
find out more
SLA Audit
An Indian law-governed document for evaluating and documenting Service Level Agreement compliance and performance metrics.
find out more
Shipping SLA
An Indian jurisdiction Service Level Agreement establishing performance standards and obligations for shipping services between provider and customer.
find out more
Latency SLA
An Indian law-governed agreement establishing latency-related service levels, measurement methods, and remedies for performance breaches in IT service delivery.
find out more
Service Level Agreement In Crm
An Indian-law compliant Service Level Agreement for CRM services, defining performance standards and operational requirements under Indian IT and data protection regulations.
find out more
Service Level Agreement Graphic Design
An Indian law-compliant Service Level Agreement for graphic design services, establishing service standards and deliverables.
find out more
Premium SLA
Premium Service Level Agreement template for high-value enterprise services, compliant with Indian law and regulations.
find out more
Performance SLA
Indian-law compliant Performance SLA template defining service standards, metrics, and remedies for service delivery management.
find out more
Outside SLA
An Outside SLA agreement under Indian law for services provided without standard service level guarantees.
find out more
Monthly SLA
A Monthly Service Level Agreement under Indian law defining service commitments, performance metrics, and compliance requirements between service provider and recipient.
find out more
Guaranteed SLA
An Indian law-compliant Guaranteed Service Level Agreement template establishing binding service commitments with specific performance metrics and penalties.
find out more
Finance SLA
An Indian law-governed service level agreement for financial services operations, establishing performance metrics and regulatory compliance requirements.
find out more
Easy SLA
A simplified Service Level Agreement template under Indian law, designed for straightforward service commitments between providers and customers.
find out more
Demo SLA
An Indian law-governed Service Level Agreement establishing service standards, performance metrics, and delivery commitments between service provider and recipient.
find out more
Level 3 SLA
An Indian law-governed Level 3 Service Level Agreement for enterprise-grade IT services with comprehensive performance metrics and compliance requirements.
find out more
Compute SLA
An Indian law-governed agreement defining service levels and obligations for computing services, with specific performance metrics and remedies.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)