The Shipping SLA is essential for businesses requiring regular and reliable shipping services in India. This document is typically used when a company needs to establish a formal, long-term shipping arrangement with defined service levels and performance metrics. It becomes particularly important in situations where consistent, measurable shipping performance is crucial for business operations. The agreement incorporates requirements from various Indian regulations, including the Carriage of Goods Act, Multimodal Transportation Act, and other relevant logistics laws. The Shipping SLA includes comprehensive details about service standards, operational procedures, performance metrics, pricing structures, and remedy mechanisms, providing a clear framework for managing shipping services and resolving potential disputes. It's especially relevant in today's growing e-commerce and manufacturing sectors where reliable shipping services are critical for business success.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the shipping service provider and the customer, including full legal names, addresses, and registration details
2. Background: Context of the agreement, including the customer's shipping requirements and the provider's shipping services
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Scope of Services: Detailed description of shipping services to be provided, including types of shipments, geographic coverage, and service levels
5. Service Level Requirements: Specific performance metrics including delivery timeframes, success rates, tracking requirements, and quality standards
6. Operating Procedures: Standard procedures for shipment booking, pickup, handling, delivery, and returns
7. Performance Monitoring: Methods and frequency of measuring and reporting service level performance
8. Pricing and Payment Terms: Detailed pricing structure, payment terms, invoicing procedures, and any volume-based discounts
9. Liability and Insurance: Allocation of risks, liability limitations, required insurance coverage, and claims procedures
10. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
11. Force Majeure: Circumstances excusing performance and procedures for handling such situations
12. Confidentiality: Protection of confidential information exchanged during the service relationship
13. Dispute Resolution: Procedures for resolving disputes, including escalation process and jurisdiction
14. General Provisions: Standard legal provisions including notices, amendments, assignment, and governing law
1. International Shipping Requirements: Additional terms for international shipments, including customs clearance and documentation requirements
2. Dangerous Goods Handling: Special procedures and compliance requirements for handling dangerous or hazardous materials
3. Temperature-Controlled Shipping: Specific requirements for cold chain or temperature-sensitive shipments
4. Value-Added Services: Additional services such as packaging, labeling, or warehousing
5. Technology Integration: Requirements for API integration, tracking systems, and other technical interfaces
6. Sustainability Commitments: Environmental standards and sustainable shipping practices
7. Surge Capacity: Procedures for handling peak periods and volume fluctuations
8. Security Requirements: Special security measures for high-value or sensitive shipments
1. Schedule A - Service Level Specifications: Detailed metrics for each service level, including delivery times, success rates, and quality parameters
2. Schedule B - Pricing Schedule: Comprehensive pricing details, surcharges, and calculation methodologies
3. Schedule C - Operating Procedures Manual: Detailed procedures for day-to-day operations, including handling instructions and documentation requirements
4. Schedule D - Performance Reporting Format: Templates and formats for regular performance reporting
5. Schedule E - Insurance Requirements: Detailed insurance specifications and coverage requirements
6. Schedule F - Contact Matrix: List of key contacts and escalation procedures for both parties
7. Appendix 1 - Service Coverage Area: Detailed maps or lists of service coverage areas and delivery zones
8. Appendix 2 - Technical Specifications: Technical requirements for systems integration, APIs, and other technology components
Relevant legal definitions
Agreement
Applicable Law
Business Day
Confidential Information
Consignee
Consignment
Delivery Point
Delivery Time
Effective Date
Force Majeure Event
Freight Charges
Initial Term
KPIs
Loss
Normal Business Hours
Notice
On-Time Delivery
Operating Procedures
Performance Metrics
Pick-up Point
Price List
Priority Shipment
Prohibited Items
Service Credits
Service Levels
Service Provider
Services
Shipment
Shipping Documentation
Standard Delivery
Term
Territory
Transit Time
Transportation Equipment
Working Hours
Shipping Instructions
Tracking Number
Delivery Exception
Proof of Delivery
Bill of Lading
Customs Documentation
Dangerous Goods
Insurance Coverage
Service Failure
Performance Report
Claims Process
Rate Card
Volumetric Weight
Actual Weight
Chargeable Weight
Delivery Receipt
Return Shipment
Service Recovery Plan
Surge Period
Non-Conforming Shipment
Quality Standards
Reporting Period
Service Level Credits
Shipping Labels
Support Services
Temperature-Controlled Shipping
Third-Party Service Provider
Warehousing Services
Zone
Last Mile Delivery
Applicable Law
Business Day
Confidential Information
Consignee
Consignment
Delivery Point
Delivery Time
Effective Date
Force Majeure Event
Freight Charges
Initial Term
KPIs
Loss
Normal Business Hours
Notice
On-Time Delivery
Operating Procedures
Performance Metrics
Pick-up Point
Price List
Priority Shipment
Prohibited Items
Service Credits
Service Levels
Service Provider
Services
Shipment
Shipping Documentation
Standard Delivery
Term
Territory
Transit Time
Transportation Equipment
Working Hours
Shipping Instructions
Tracking Number
Delivery Exception
Proof of Delivery
Bill of Lading
Customs Documentation
Dangerous Goods
Insurance Coverage
Service Failure
Performance Report
Claims Process
Rate Card
Volumetric Weight
Actual Weight
Chargeable Weight
Delivery Receipt
Return Shipment
Service Recovery Plan
Surge Period
Non-Conforming Shipment
Quality Standards
Reporting Period
Service Level Credits
Shipping Labels
Support Services
Temperature-Controlled Shipping
Third-Party Service Provider
Warehousing Services
Zone
Last Mile Delivery
Clauses
Services Scope
Service Levels
Performance Metrics
Pricing and Payment
Operating Procedures
Delivery Requirements
Insurance and Liability
Risk Allocation
Force Majeure
Confidentiality
Data Protection
Term and Termination
Dispute Resolution
Governing Law
Reporting Requirements
Compliance
Quality Standards
Health and Safety
Environmental Standards
Subcontracting
Assignment
Amendments
Notices
Entire Agreement
Severability
Indemnification
Intellectual Property
Documentation Requirements
Claims Procedure
Security Requirements
Emergency Procedures
Performance Monitoring
Audit Rights
Service Credits
Escalation Procedures
Technology Requirements
Training Requirements
Business Continuity
Customer Obligations
Service Provider Obligations
Warehousing Requirements
Customs Compliance
Equipment Standards
Insurance Requirements
Warranties
Service Levels
Performance Metrics
Pricing and Payment
Operating Procedures
Delivery Requirements
Insurance and Liability
Risk Allocation
Force Majeure
Confidentiality
Data Protection
Term and Termination
Dispute Resolution
Governing Law
Reporting Requirements
Compliance
Quality Standards
Health and Safety
Environmental Standards
Subcontracting
Assignment
Amendments
Notices
Entire Agreement
Severability
Indemnification
Intellectual Property
Documentation Requirements
Claims Procedure
Security Requirements
Emergency Procedures
Performance Monitoring
Audit Rights
Service Credits
Escalation Procedures
Technology Requirements
Training Requirements
Business Continuity
Customer Obligations
Service Provider Obligations
Warehousing Requirements
Customs Compliance
Equipment Standards
Insurance Requirements
Warranties
Relevant Industries
E-commerce
Retail
Manufacturing
Logistics and Transportation
Warehousing
Pharmaceutical
Fast-Moving Consumer Goods (FMCG)
Automotive
Electronics
Import/Export
Agriculture
Healthcare
Chemical Industry
Textile Industry
Relevant Teams
Legal
Operations
Supply Chain
Logistics
Procurement
Compliance
Risk Management
Customer Service
Quality Assurance
Finance
Information Technology
Business Development
Contract Management
Relevant Roles
Logistics Manager
Supply Chain Director
Operations Manager
Procurement Manager
Contract Manager
Business Development Manager
Transportation Manager
Shipping Coordinator
Compliance Officer
Risk Manager
Chief Operations Officer
Warehouse Manager
Fleet Manager
Quality Assurance Manager
Customer Service Manager
E-commerce Operations Manager
Find the exact document you need
Maintaining SLA
An Indian-law governed Service Level Agreement (SLA) Maintenance Contract defining service standards, maintenance obligations, and performance metrics between service provider and customer.
find out more
Network SLA Monitoring
An Indian law-governed agreement establishing network service level monitoring requirements and performance standards between service providers and clients.
find out more
Meeting SLA
An Indian law-governed Service Level Agreement defining performance standards and quality metrics for meeting and conferencing services.
find out more
Document SLA
An Indian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
find out more
SLA Production
An Indian law-governed Service Level Agreement defining performance metrics and quality standards for production services.
find out more
Sla In (Insurance)
An India-compliant Service Level Agreement template for insurance services, aligned with IRDAI regulations and Indian contract law.
find out more
SLA In HR
An HR Service Level Agreement governed by Indian law that defines performance metrics and standards for outsourced HR services.
find out more
SLA For IT Support Services
An Indian law-governed SLA defining terms, conditions, and service levels for IT support services provision, ensuring compliance with local IT regulations.
find out more
SLA Delivery Time
An India-compliant Service Level Agreement template focusing on delivery time commitments and performance standards, aligned with Indian contract law.
find out more
Service Level Agreement For Schools
An India-compliant Service Level Agreement template for schools and their service providers, incorporating educational regulatory requirements and service delivery standards.
find out more
Service Level Agreement For Digital Marketing
An Indian law-governed Service Level Agreement defining terms, metrics, and compliance requirements for digital marketing services.
find out more
P1 Incident SLA
Priority 1 (P1) Incident Service Level Agreement defining critical incident response requirements and commitments under Indian jurisdiction.
find out more
SLA Enterprise
An Enterprise Service Level Agreement under Indian law defining service terms, performance metrics, and compliance requirements for enterprise-level services.
find out more
Sla (Healthcare)
An Indian law-governed Healthcare Service Level Agreement defining performance standards and compliance requirements for healthcare service delivery.
find out more
SLA Uptime
An Indian law-governed Service Level Agreement defining uptime commitments, performance metrics, and remedies for service disruptions.
find out more
Sales SLA
An Indian law-governed Service Level Agreement defining sales service standards, performance metrics, and accountability measures between provider and customer.
find out more
Response SLA
An Indian law-governed Service Level Agreement defining response time commitments, metrics, and remedies for service delivery.
find out more
Cleaning Service Level Agreement
An Indian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
find out more
Task SLA
An Indian jurisdiction Task SLA defining performance metrics, service standards, and remediation procedures for specific task execution between service provider and recipient.
find out more
SLA Training
An Indian law-governed agreement establishing performance metrics and delivery standards for professional training services.
find out more
SLA Time For Incidents
An Indian law-governed Service Level Agreement defining incident response time commitments and management procedures between service providers and clients.
find out more
SLA Tier 3
A Tier 3 Service Level Agreement under Indian law for high-availability data center services with 99.982% uptime commitment and redundant infrastructure systems.
find out more
SLA Storage
An Indian law-governed agreement defining terms, conditions, and service levels for data storage services, ensuring compliance with local regulations and industry standards.
find out more
SLA Employee
An Indian law-governed Employee SLA defining employment terms and performance metrics while ensuring compliance with Indian labor regulations.
find out more
SLA Database
An Indian law-governed SLA defining performance metrics and obligations for database management services, including uptime, security, and support requirements.
find out more
SLA Audit
An Indian law-governed document for evaluating and documenting Service Level Agreement compliance and performance metrics.
find out more
Shipping SLA
An Indian jurisdiction Service Level Agreement establishing performance standards and obligations for shipping services between provider and customer.
find out more
Latency SLA
An Indian law-governed agreement establishing latency-related service levels, measurement methods, and remedies for performance breaches in IT service delivery.
find out more
Service Level Agreement In Crm
An Indian-law compliant Service Level Agreement for CRM services, defining performance standards and operational requirements under Indian IT and data protection regulations.
find out more
Service Level Agreement Graphic Design
An Indian law-compliant Service Level Agreement for graphic design services, establishing service standards and deliverables.
find out more
Premium SLA
Premium Service Level Agreement template for high-value enterprise services, compliant with Indian law and regulations.
find out more
Performance SLA
Indian-law compliant Performance SLA template defining service standards, metrics, and remedies for service delivery management.
find out more
Outside SLA
An Outside SLA agreement under Indian law for services provided without standard service level guarantees.
find out more
Monthly SLA
A Monthly Service Level Agreement under Indian law defining service commitments, performance metrics, and compliance requirements between service provider and recipient.
find out more
Guaranteed SLA
An Indian law-compliant Guaranteed Service Level Agreement template establishing binding service commitments with specific performance metrics and penalties.
find out more
Finance SLA
An Indian law-governed service level agreement for financial services operations, establishing performance metrics and regulatory compliance requirements.
find out more
Easy SLA
A simplified Service Level Agreement template under Indian law, designed for straightforward service commitments between providers and customers.
find out more
Demo SLA
An Indian law-governed Service Level Agreement establishing service standards, performance metrics, and delivery commitments between service provider and recipient.
find out more
Level 3 SLA
An Indian law-governed Level 3 Service Level Agreement for enterprise-grade IT services with comprehensive performance metrics and compliance requirements.
find out more
Compute SLA
An Indian law-governed agreement defining service levels and obligations for computing services, with specific performance metrics and remedies.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)