1. Disaster Recovery: Specific provisions for maintaining service levels during disaster scenarios

2. Geographic Coverage: Required when service levels vary by geographic region or multiple locations are involved

3. Security Requirements: Additional section when specific security measures affect latency commitments

4. Multi-tenant Provisions: Required when the service is shared across multiple customers

5. Testing Procedures: Detailed testing protocols when complex validation is required

6. Change Management: Procedures for modifying service levels or measurement methodologies

1. Technical Specifications: Detailed technical parameters, architecture diagrams, and network specifications

2. Measurement Points: List of specific points in the network where latency measurements are taken

3. Service Credit Calculations: Detailed formulae and examples for calculating service credits

4. Reporting Templates: Standard formats for regular performance reports

5. Contact Matrix: List of key contacts and escalation hierarchy

6. Baseline Performance Data: Historical or expected performance metrics used as benchmarks