1. Additional Services: Details of any supplementary services related to latency monitoring or improvement, used when the provider offers enhanced service options

2. Security Requirements: Specific security measures related to latency monitoring and reporting, included when handling sensitive data

3. Disaster Recovery: Procedures for maintaining service levels during disaster scenarios, included for critical services

4. Change Management: Procedures for changing service levels or measurement methods, included for long-term or complex agreements

5. Customer Obligations: Specific requirements for customer infrastructure or cooperation, included when customer participation is crucial

6. Escalation Procedures: Detailed escalation process for severe or persistent latency issues, included for mission-critical services

1. Technical Specifications: Detailed technical parameters of the service, including network architecture and measurement points

2. Service Level Metrics: Detailed breakdown of latency thresholds, measurement methods, and calculations

3. Service Credit Calculation: Detailed formulas and examples for calculating service credits

4. Measurement Tools: Specifications of tools and methodologies used for latency measurement

5. Contact Matrix: List of key contacts and escalation points for both parties

6. Report Templates: Standard formats for regular service level reports and incident notifications