1. Regulatory Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)

2. Security Requirements: Specific security standards and protocols, particularly relevant for IT services

3. Change Management: Procedures for implementing changes to services or service levels

4. Subcontractors: Terms governing the use and management of subcontractors

5. Force Majeure: Provisions for extraordinary circumstances affecting service delivery

6. Insurance: Specific insurance requirements beyond standard coverage

7. Environmental Standards: Environmental compliance and sustainability requirements

8. Exit Management: Detailed procedures for service transition at contract end

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed description of each service level metric and calculation method

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Schedule 6 - Technical Infrastructure: Description of technical infrastructure and requirements

7. Appendix A - Incident Management: Detailed incident classification and response procedures

8. Appendix B - Report Templates: Templates for regular service level reporting