1. Data Protection: Specific provisions for handling personal data, required if services involve data processing

2. Disaster Recovery: Procedures for service continuity in case of major disruptions, recommended for critical services

3. Security Requirements: Detailed security standards and procedures, important for services involving sensitive data or systems

4. Regulatory Compliance: Specific provisions for regulated industries or services

5. Subcontractors: Terms governing the use and management of subcontractors, if applicable

6. Insurance Requirements: Specific insurance obligations, recommended for high-risk or high-value services

7. Exit Management: Detailed procedures for service transition at contract end, important for complex services

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, targets, and measurement methodologies

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Pricing and Charging: Detailed pricing structure and charging mechanisms

5. Schedule 5 - Operational Procedures: Detailed procedures for day-to-day service operation

6. Schedule 6 - Escalation Matrix: Contact details and procedures for issue escalation

7. Schedule 7 - Report Templates: Standard formats for various service reports

8. Appendix A - Technical Requirements: Detailed technical specifications and requirements

9. Appendix B - Security Standards: Specific security standards and compliance requirements